Jayampathi Mahawela
Fort Oglethorpe,GA
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
21
21
years of professional experience
Work History
Store Manager
Pit Stop 6, Retail Business
2019.12 - Current
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Medical Representative
Hemas Pharmaceutical
2009.02 - 2019.07
- Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
- Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
- Recognized trends within territory and industry to create proactive plans.
- Analyzed customer feedback to identify areas for improvement in service delivery.
Customer Care Executive
Dialog Telekom
2004.01 - 2008.11
- Coordinated timely responses to online customer communication and researched complex issues.
- Evaluated interactions between associates and customers to assess personnel performance.
- Offered free products or services to pacify irate or unsatisfied customers.
- Provided customers with updates and periodic statements on service developments and changes in trends.
Education
Higher Education-Advance Level - Advance Level in Accounting And Finance
Ibbagamuwa Central College
Colombo,Srilanka01.1997
Skills
- English proficiency
- MS Word
- MS Excel
- MS Powerpoint
Additional Information
- Most Outstanding Performer Award given by Hemas pharmaceutical (Leo pharma)
- Annual Top sales Performer Award Silver Medal given by Leo Pharma South Asia
- Most Outstanding Performer Award given by Leo Pharma- Sinapore
Timeline
Store Manager
Pit Stop 6, Retail Business
2019.12 - Current
Medical Representative
Hemas Pharmaceutical
2009.02 - 2019.07
Customer Care Executive
Dialog Telekom
2004.01 - 2008.11
Higher Education-Advance Level - Advance Level in Accounting And Finance
Ibbagamuwa Central College
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