Ralnesha Harrington
Roanoke,VA
Summary
Results-driven Property Management Professional specializing in resident retention and fair housing compliance. Proven leadership fosters effective leasing strategies, achieving full occupancy. Expertise in Yardi software, accounts receivable management, and maintenance oversight ensures quality service delivery.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Office Manager
Elite Home Rentals
Roanoke, VA
02.2022 - Current
- Assist in managing 1000 properties to include single family homes, townhomes, and apartments.
- Completed various reports for management, ensuring timely delivery for informed decision-making.
- Researched, analyzed, and recommended solutions to resolve issues with residents, customers, vendors, and employees.
- Established positive relationships with tenants, enhancing tenant satisfaction and retention.
- Prepared leasing documents for potential renters according to property standards and regulations.
- Collected rent payments, security deposits, and application fees from tenants.
- Completed move-in/out agreements to verify accuracy.
- Determine necessary repairs and replacements and determine appropriate charges for resident damages.
- Keeping residents informed of any changes to rental agreements or upcoming property issues
Assistant Property Manager
Beacon Management
Roanoke, VA
02.2021 - 02.2022
- Oversaw all financial procedures including verifying renter income, processing monthly payments, and executing default protocols
- Prepared and executed detailed lease agreements, ensuring compliance with legal standards and protecting property interests
- Oversaw timely completion of maintenance requests, ensuring tenant satisfaction and property upkeep
- Resolved customer complaints through effective communication and problem-solving
- Building positive relationships with prospective and current tenants
- Created organizational systems for accurate record keeping and efficient financial transactions, streamlining complaint resolution process
Direct Sales Representative - Temporary Assignment
Aramark Uniform & Career Apparel
Salem, VA
09.2020 - 01.2021
- Identify and assess customer needs to achieve satisfaction.
- Addressed customer complaints and inquiries regarding products and services.
- Maintained internet/inbound request orders by efficiently modifying existing orders with updates, cancellations, and credits to enhance customer satisfaction.
- Opened and maintained customer accounts by accurately recording account information to ensure up-to-date records.
- Manage large amounts of incoming calls.
- Utilized scripts to ensure consistent and clear communication with customers, improving overall customer experience.
Office Manager
Mcleod Enterprise, LLP
Roanoke, VA
01.2020 - 04.2020
- Provided comprehensive administrative and executive support, ensuring seamless operations.
- Coordinated and scheduled meetings and appointments for executives, optimizing their time management.
- Manage relationships with vendors, service providers and landlord, ensuring that all items are invoiced and paid on time.
- Facilitated visitor inquiries and directed them to appropriate resources, enhancing overall visitor experience.
- Order and verify all maintenance requests.
- Completed move-in/out agreements to maintain accuracy.
Assistant Property Manager
MCE Property Management
Roanoke, VA
01.2019 - 01.2020
- Assist in managing 368 properties to include single family homes, townhomes, and apartments.
- Supervise employees, assigning and monitoring regular job duties.
- Executed court procedures for delinquent residents' accounts, facilitating resolution of outstanding payments.
- Research, analyze and make recommendations to resolve issues that arise with residents, customers, vendors and employees.
- Assessed necessary repairs and replacements, establishing appropriate charges for resident damages to maintain property standards.
- Prepared and submitted various reports for management, ensuring timely delivery and accuracy.
- Completed move-in/out agreements to maintain accuracy.
Property Manager
Sterlingwood Apartments
Roanoke, VA
03.2016 - 01.2019
- Conduct all business in accordance with company policies and procedures to include: Fair Housing Americans with Disabilities Act and Fair Credit Reporting Act
- Developed and implemented marketing strategies that contributed to achieving and maintaining 100% occupancy.
- Daily physical inspection of the property to ensure property is up to living standards.
- Oversee the leasing of the property to ensure all sales and methods are being used effectively.
- Implemented, designed, and maintained a resident retention program.
- Supervised office staff, service team, and bookkeeping functions to ensure operational efficiency.
- Ensured all personnel responded to resident requests in a timely, efficient, and professional manner.
- Handle court evictions for who has violated the lease agreement or who are delinquent in payments.
Assistant Property Manager
Ashton Heights Apartments
Roanoke, VA
05.2010 - 03.2016
- Develop and implement marketing strategies to maintain a 100% occupancy.
- Processed rental payments, ensuring timely processing to enhance resident satisfaction.
- Ensure compliance of tax credit and section 8 regulations.
- Maintained comprehensive records and files for each resident, facilitating effective complaint resolution.
- Greeted clients and potential residents, providing assistance to create a welcoming environment.
- Review qualifying and denied applications for all applicants.
- Conduct monthly market survey and comparisons.
Education
Diploma -
William Fleming High School
Roanoke, VA01-1996
Skills
- Office management
- Property management skills
- Yardi software proficiency
- OneSite software proficiency
- Budget management
- Receivables management
- Payables management
- Sales expertise
- Community management
- Property leasing
- Section 8 knowledge
- Fair housing knowledge
- Maintenance oversight
- Organizational abilities
- Vendor management
- Management skills
- Supervisory experience
- Sales team management
- Marketing strategies
- Communication skills
- Customer service excellence
- Relationship management
- Time management
- Data collection techniques
- Computer literacy
- Microsoft Word proficiency
- Leadership qualities
- English proficiency
Certification
Driver's License
Additional Information
Authorized to work in the US for any employer
Timeline
Office Manager
Elite Home Rentals
02.2022 - Current
Assistant Property Manager
Beacon Management
02.2021 - 02.2022
Direct Sales Representative - Temporary Assignment
Aramark Uniform & Career Apparel
09.2020 - 01.2021
Office Manager
Mcleod Enterprise, LLP
01.2020 - 04.2020
Assistant Property Manager
MCE Property Management
01.2019 - 01.2020
Property Manager
Sterlingwood Apartments
03.2016 - 01.2019
Assistant Property Manager
Ashton Heights Apartments
05.2010 - 03.2016
Diploma -
William Fleming High School