Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jayana Bonds

Memphis,TN

Summary

Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Caregiver

Cornerstone
08.2023 - Current
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.

Shift Lead

Walgreens
06.2021 - 08.2023
  • Improved team efficiency by implementing new scheduling and task management strategies.
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Streamlined inventory management processes to reduce waste and increase profitability.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.

Cashier Team Lead

Kroger
04.2020 - 06.2021
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
  • Collaborated with management to develop strategies for improving the overall shopping experience.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
  • Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
  • Streamlined call center processes for improved efficiency and reduced wait times.

Customer Service Cashier

Smoothie King
01.2019 - 04.2020
  • Streamlined food preparation processes for increased efficiency and reduced waste.
  • Contributed to menu development, incorporating seasonal ingredients and customer feedback.
  • Assisted in inventory management, ordering supplies, and minimizing food spoilage.
  • Delivered exceptional service by promptly addressing customer concerns and special requests.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Greeted customers at counter to fulfill requests and answer questions.

Education

High School Diploma -

Southside Highschool
Jackson, TN

Health Sciences

University of Memphis
Memphis, TN
12.2024

Skills

  • Meal Preparation
  • Behavioral Management
  • Care Plan Adherence
  • Mobility Assistance
  • Insurance Billing
  • Prescription Filling
  • Patient Education and Counseling
  • Complaint Resolution
  • Call Management
  • Scheduling
  • Data Entry
  • Appointment Scheduling
  • Customer Service

Certification

  • Pharmacy Tech License - Jun 2021-2023
  • Pharmacy Tech License - Jun 2023- 2025


Timeline

Caregiver

Cornerstone
08.2023 - Current

Shift Lead

Walgreens
06.2021 - 08.2023

Cashier Team Lead

Kroger
04.2020 - 06.2021

Customer Service Cashier

Smoothie King
01.2019 - 04.2020

High School Diploma -

Southside Highschool

Health Sciences

University of Memphis

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Jayana Bonds