Jayani Cortes
Egg Harbor Township
Summary
Always focused on being the best for both coworkers and customers in order to cultivate a positive and dependable environment for everyone. Both schooling and food service strengthened priority on tasks within a certain time frame to guarantee good results and outcomes. As well strengthening the ability to complete tasks efficiently, the drive to complete tasks with integrity and consistent good results were also cultivated through school and work. Over two years in customer and food service has helped develop the best communication skills needed to effectively assist customers with any questions, comments, or concerns they may have.
Overview
2
2
years of professional experience
Work History
Cake Decorator
Walmart
04.2025 - Current
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Proficient in cake decorating techniques such as borders, icing, and flower designs, color gradients, enhancing custom cakes and increasing customer satisfaction.
- Attentive of food product conditions and their expiration dates in order to ensure fresh and quality products for customers.
Customer Service Associate
Wawa
05.2023 - 04.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Proficient in all areas of the store, including all food service stations and register station.
- Helped fellow associates to complete food orders or tasks in their respective stations when needed.
- Trained new associates in company policies and procedures, creating a supportive work environment.
- Attentive of food product conditions and their expiration dates in order to ensure fresh and quality products for customers.
Education
Egg Harbor Township Highschool
Egg Harbor Township, NJSkills
- Good communicator
- Food handling safety
- Experienced food handler
- Focused
- Team-oriented
- Responsible
Languages
Spanish
Full Professional
Timeline
Cake Decorator
Walmart
04.2025 - Current
Customer Service Associate
Wawa
05.2023 - 04.2025
Egg Harbor Township Highschool