Gabriela Rodriguez
Davenport
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
Work History
Cake Decorator
Publix
Davenport
02.2023 - 05.2025
- Designed intricate cake decorations for various occasions and themes.
- Crafted custom cake orders based on client specifications and preferences.
- Maintained cleanliness and organization of workstations and decorating tools.
- Collaborated with team members to meet tight deadlines for large orders.
- Developed creative concepts for seasonal cake designs to enhance customer offerings.
- Used pastry bags and tips to pipe messages and decorative roses onto cakes.
- Created custom cakes for special occasions such as weddings, birthdays, and anniversaries.
- Assisted customers with planning cake vision, including color, theme and size.
- Cleaned display cases, utensils, and working spaces to keep sanitary work environment.
- Decorated cakes for special occasions, showers, birthdays and christenings.
- Prepared buttercream and icings to use for decorating cakes, cupcakes, tarts and other pastries.
Front Desk Agent
JW Marriott
Davenport
08.2021 - 12.2022
- Greeted guests warmly and assisted with check-in and check-out procedures.
- Collaborated with housekeeping to ensure room cleanliness and readiness for guests.
- Answered phones, responded to inquiries, and took messages.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Resolved customer complaints promptly and courteously.
- Inputted guest information into computer system accurately and securely.
- Processed payments accurately and efficiently.
- Managed cash drawer responsibly throughout shift.
- Maintained cleanliness of lobby area at all times.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Provided information about hotel amenities, services, and local attractions.
- Scheduled reservations for groups and special events.
- Kept accurate records of guest transactions.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
Front Desk Agent
Gaylord Palms Resort & Convention Center
Davenport
02.2019 - 05.2020
- Greeted guests warmly and assisted with check-in and check-out procedures.
- Managed room reservations using hotel property management software.
- Responded to guest inquiries promptly, providing information about hotel amenities.
- Responded to phone calls and chats in a office environment
- Handled cash, credit card transactions
- Collaborated with housekeeping to ensure room cleanliness and readiness for guests.
- Handled guest complaints efficiently, ensuring a satisfactory resolution of issues.
- Processed payments accurately and maintained financial records for daily transactions.
- Coordinated with maintenance staff to address urgent issues reported by guests.
- Trained new front desk agents on standard operating procedures and customer service skills.
- Provided excellent customer service while upholding company policies.
Junior Advisor
UCP Of Central
Davenport
01.2011 - 10.2014
- Prepared kids for therapy.
- Cleaned classroom for next day activities
- Assist teacher in classroom
- Assisted therapists in sessions
- Monitored the safety of children in classrooms
- Assisted in the development of age appropriate activities for children.
Education
CMA - Medical Assistant Program
FTC OF CENTRAL FL
Kissimmee , FL 04.2020 - 04.2021
Skills
- Time management
- Inventory control
- Complaint resolution
- Effective communication
- Team collaboration
- Problem solving
- Attention to detail
- Adaptability
- Computer skills
- Decision-making skills
- Good judgement
- Good sportsmanship
- Quick reaction time
- Excellent Decision-making
- Self-motivation and discipline
- Awareness to reactions
- Good eyesight
- Teamwork and cooperation
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Cake Decorator
Publix
02.2023 - 05.2025
Front Desk Agent
JW Marriott
08.2021 - 12.2022
CMA - Medical Assistant Program
FTC OF CENTRAL FL
04.2020 - 04.2021
Front Desk Agent
Gaylord Palms Resort & Convention Center
02.2019 - 05.2020
Junior Advisor
UCP Of Central
01.2011 - 10.2014