Jayati Sarkar
Doha
Summary
Multitasking, reliable and detail oriented change management and process excellence professional aiming to leverage 13+ years of expertise in spearheading business solutions to optimize organizational performance.
Well-versed in liaising between employees at all levels and business leaders to transform business goals into actionable improvements and profitable outcomes. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Organized and smart working professional with a positive attitude.
Overview
13
13
years of professional experience
4
4
Certification
Work History
Business Improvement Specialist
Qatar District Cooling Company
06.2015 - Current
- Led annual business planning in collaboration with CXOs and Senior Management Team considering current organization capabilities and future growth aspirations
- Re-engineered more than 8 key business processes to improve efficiency and effectiveness by 7% on average
- Guided teams through more than 25 successful project completion, coordinating data gathering, analysis, solution development and implementation.
- Led 4 end-to-end strategic initiatives and transformation projects
- As a change agent, supported and led change management initiatives to drive business transformation
- Collaborated with upper management to drive strategy and implement new processes.
- Developed performance models and organization level balanced score card
- Managed enterprise risk management since last three years; presented in annual meetings with BoD
- Coached and trained staff on Lean and Problem Solving to promote and drive lean culture in the organization
Independent Business Consultant
Self-Employed
09.2014 - 06.2015
- Six Sigma consultant and trainer for senior professionals in various corporate houses, including Hamad Medical Corporation (HMC), Educare, SimpliLearn across Qatar and India
- Trained more than 50 people in Lean Six Sigma
Assistant Manager-Quality
MakeMyTrip
12.2013 - 07.2014
- Led Black Belt project to improve sales conversion rate by 40% successfully
- Led change management activities associated with process re-engineering to improve adoption rate by more than 15%
- Developed strategy to increase sales and drive profits.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Business Process Analyst
Home Credit India
05.2012 - 12.2013
- Designed, developed and implemented new processes for launch of India operations; improved performance metrics
- Increased revenue by 5% through re-engineering of sales process
- Performed PFMEA and Value Stream Mapping
- Developed change management plan to address changes in systems, applications and products
- Led Six Sigma projects on Collections to improve average collection time and recovery rate by 8%
- Created dashboards to monitor and track key performance indicators
- Collaborated with upper management to drive strategy and implement new processes
Business Excellence Executive
HDFC Standard Life
01.2011 - 02.2012
- Led Six Sigma Black Belt projects on policy withdrawal leading to an estimated top line increase of 500 million INR (~8 million USD)
- Designed Value Stream Map for key business processes
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in team projects, demonstrating ability to work collaboratively and effectively
- Regional Winner at the National Competition for Young Managers 2011 conducted by All India Management Association (AIMA) out of ~160 teams
Management Trainee
IndusNet Technologies
06.2010 - 01.2011
- Established Quality Assurance function in the company for its new product offerings
- Established processes and goals for the new team
- Managed team's daily operations; designed and developed their performance metrics and monitored their progress
Technical Associate
Tech Mahindra Limited
07.2006 - 07.2008
- Participated in new technology rollouts, following mandated technical change procedures to maintain smooth transitions
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Monitored systems in operation and quickly troubleshot errors
- Team member of the Quality Control team responsible for the successful launch of the pre-paid service of client British Telecom, UK
- Modeled business processes using software like MS Visio, ARIS
Education
MBA - Marketing And Systems
Army Institute of Management
India06.2010
B.Tech - Electrical Engineering
West Bengal University of Technology
India07.2006
Skills
- Leadership
- Problem Solving
- Team Collaboration
- Strategic Thinking
- Product Process Improvement
- Six Sigma Methodologies
- Process Improvement Strategies
- Trend Data Analysis
- Change Management Process
- Performance Management
- Presentation Skills
Certification
- Prosci Certified Change Management Practitioner
- Six Sigma Black Belt Certified
- Certified ISO 14001:2015 Lead Auditor
- Trained Apollo RCA Facilitator
Accomplishments
- Recognized leader - 2020
- Outstanding leader - 2019
- Teamwork Award - 2019, 2018
- Strategic Initiative Leader - 2018
- Process Excellence Award - 2015, 2013
- Black Belt Champion - 2012
- Lean Six Sigma Champion - 2011
- Most Valuable Contributor In A Team - 2007
Languages
Bengali
Native language
English
Proficient
C2
Hindi
Proficient
C2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Price is what you pay. Value is what you get.
Warren Buffett
Timeline
Business Improvement Specialist
Qatar District Cooling Company
06.2015 - Current
Independent Business Consultant
Self-Employed
09.2014 - 06.2015
Assistant Manager-Quality
MakeMyTrip
12.2013 - 07.2014
Business Process Analyst
Home Credit India
05.2012 - 12.2013
Business Excellence Executive
HDFC Standard Life
01.2011 - 02.2012
Management Trainee
IndusNet Technologies
06.2010 - 01.2011
Technical Associate
Tech Mahindra Limited
07.2006 - 07.2008
MBA - Marketing And Systems
Army Institute of Management
B.Tech - Electrical Engineering
West Bengal University of Technology
- Prosci Certified Change Management Practitioner
- Six Sigma Black Belt Certified
- Certified ISO 14001:2015 Lead Auditor
- Trained Apollo RCA Facilitator
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