JERMAINE NJUGUNA
Doha
Summary
Highly skilled and customer-focused Barista with 4 years of experience in crafting high-quality coffee beverages, maintaining café operations, and delivering exceptional customer service. Proficient in espresso preparation, latte art, and inventory management. Adept at working in fast-paced environments while ensuring a welcoming atmosphere for customers. Strong team player with excellent communication and time-management skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Barista
Ali Bin Ali
11.2021 - Current
- Create intricate latte art to enhance customer experience and beverage presentation.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Manage cash registers, process transactions, and balance daily sales reports.
- Train new baristas on coffee preparation techniques, customer service standards, and equipment maintenance.
- Upsell menu items and promote seasonal specials to increase revenue.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Cafe Assistant
Kentwood Address
01.2019 - 09.2021
- Supported senior baristas in daily operations, including beverage preparation and customer service.
- Learned foundational barista skills, including espresso extraction, milk steaming, and drink assembly.
- Maintained a clean and organized workspace, ensuring compliance with health and safety standards.
- Provided excellent customer service, taking orders and addressing customer inquiries.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Assisted in menu development, incorporating seasonal ingredients for a fresh dining experience.
- Reduced waste through careful monitoring of perishable items and adjusting orders as needed to minimize spoilage.
- Provided comprehensive training to new hires, equipping them with essential skills for success in their roles as Cafe Assistants.
Education
Bachelor of Science - Food and Beverage Management
Kenya Utalii College
Nairobi, Kenya02.2018
Skills
- Espresso Machine Operation
- Latte Art & Beverage Presentation
- Customer Service & Relationship Building
- Cash Handling & Point of Sale (POS) Systems
- Inventory Management & Ordering
- Health & Safety Compliance
- Menu Development & Upselling
- Team Collaboration & Training
Certification
- Barista Certification
- Food Safety and Hygiene Certification
- Customer Service Training
Languages
English
Bilingual or Proficient (C2)
Arabic
Beginner (A1)
Timeline
Barista
Ali Bin Ali
11.2021 - Current
Cafe Assistant
Kentwood Address
01.2019 - 09.2021
Bachelor of Science - Food and Beverage Management
Kenya Utalii College
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