Jay C. Rivas
Summary
Accomplished and enthusiastic with a track record of successful exceptional interpersonal & analytical skills providing technical expertise in leading cross-functional teams achieving desired goals & objectives in fields of Banking, Healthcare & Manufacturing. Committed to fostering strategic and operational goals by identifying opportunities to deploy new technology. Possess expertise in networking and hardware. Proven ability to manage multiple complex projects.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Field Service Technician
Stefanini Group
04.2022 - 09.2024
- Managed domain and Virtual servers, network migration, Azure Active Directory, firewall and user security.
- Provided technical application support SAP, EDI, MS Office 365, Peoplesoft and teams.
- Responded quickly to BMC ticketing system for service of Desktops, laptops, tablets, printers, network issues and data recovery.
- Maintained high level of professionalism with client, consistently receiving positive feedback for exceptional service.
- Streamlined service processes, documenting repair procedures, asset/ inventory reports
Senior Integration Analyst
PNC Bank
01.2021 - 12.2021
- Collaborated with upper management to drive strategy and implement database migration of BBVA Bank to PNC Bank
- Enhanced project management sills by presenting existing connections, and databases and recommended enhancements to solve mock testing.
- Managed critical batch processing operations, ensuring accurate and timely transfer of databases during the final migration phase
- Facilitated communication between Stakeholders throughout the integration process to goals and expectations.
- Troubleshot technical issues during integration by analyzing logs and collaborating with appropriate teams via Jira to resolve problems quickly.
- Provided technical support to end-users during integration projects, addressing concerns and resolving issues promptly.
Senior Technical Analyst
BBVA Bank (PNC Bank Acquisition)
11.2009 - 01.2021
- Managed large-scale IT projects from inception to completion, delivering results on time and within budget constraints.
- Troubleshot critical incidents involving network outages or security breaches, swiftly implementing remediation plans to minimize impact on operations.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Established effective communication channels between IT teams and stakeholders for seamless project execution.
- Optimized data transmissions via ConnectDirect, linux servers. Ensuring seamless operations using other monitoring tools: Dynatrace and Mainview.
- Developed comprehensive disaster recovery strategies that ensured business continuity during unexpected events or system failures.
- Resolved critical issues by conducting root cause analyses, developing corrective action plans, and preventing future occurrences.
- Improved software quality by conducting thorough code reviews and implementing best practices.
- Championed the adoption of Agile methodologies within project teams, resulting in shortened development cycles and increased flexibility in response to changing business needs.
Education
Certification - Project Management
Coursera
Online12-2024
Bachelor of Science - Computer Science
Heald College
Walnut Creek, CA06-1991
Skills
- Agile Projects
- Change Management
- Cultural Sensitivity
- Hardware and software installation
- Problem-Solving
- Risk Analysis and Management
- Resource Management
- Technical Analysis
Certification
- CompTIA A+
- Network+
Awards
- Employee of the Month, Stefanini Group, 02/01/24
- Employee of the Month, BBVA Bank, 04/01/12
Accomplishments
- Resolved contract issues through work performance and commitment.
Languages
Spanish
Full Professional
Timeline
Field Service Technician
Stefanini Group
04.2022 - 09.2024
Senior Integration Analyst
PNC Bank
01.2021 - 12.2021
Senior Technical Analyst
BBVA Bank (PNC Bank Acquisition)
11.2009 - 01.2021
- CompTIA A+
- Network+
Certification - Project Management
Coursera
Bachelor of Science - Computer Science
Heald College
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