Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jayce Herbold

Eagle Point,OR

Summary

A dedicated customer service professional with over 8 years of experience serving customers in the food and beverage industries while implementing professional strategies and quality control measures that boost customer loyalty and meet organizational goals. Recognized by colleagues as a team-driven leader with an exceptional ability to connect with customers, prioritize activities in a fast-paced environment, and independently resolve complex customer and workflow issues. Eager to apply expertise in a position where skills in communication, team building, and problem solving can be leveraged to ensure the goals of the business are consistently met.

Overview

8
8
years of professional experience

Work History

Teller and Financial Advocate

Central Willamette Credit Union
Salem, US
10.2022 - Current
  • Provide exceptional customer service by assisting members with daily transactions
  • Effectively handle fraud disputes on behalf of members, ensuring swift resolutions
  • Expertly open new savings and checking accounts guiding members through the process
  • Conducted comprehensive background checks and credit assessments, leveraging tools such as Kelly Blue Book to accurately assess vehicle valuations.
  • Managed a diverse portfolio of personal and auto loans, in addition to facilitating the opening of new credit card accounts.
  • Executed secure wire transfers in strict adherence to FCC regulations.
  • Employed Microsoft Excel for precise vault balancing procedures at the close of each business day.
  • Proficiently utilized Keystone software to facilitate seamless transaction processing for members.

Assistant Master Grower

Luminous Gardens
Eagle Point, US
09.2017 - 10.2022
  • Demonstrated expertise in planting crops, transplanting plants, and implementing necessary infrastructure such as trellises and T-posts
  • Diligently maintained plant health, ensuring optimal growth and productivity
  • Led harvesting efforts, employing meticulous techniques for drying and trimming crops.

Box Office, Bartender

Regal Cinebarre Movieland
Salem, US
07.2021 - 05.2022
  • Skillfully managed box office operations, providing efficient and friendly service to customers
  • Demonstrated proficiency as a bartender, delivering exceptional services to patrons
  • Acquired comprehensive knowledge of an extensive drink menu, demonstrating mastery in recommending and crafting a wide range of beverages to meet diverse customer preferences.

Barista

The Human Bean
Central Point, OR
03.2016 - 06.2019
  • Demonstrated a consistently positive and professional demeanor while facilitating customer orders.
  • Adeptly managing multiple tasks to relay orders to barista staff, ensuring precise execution.
  • Proficiently managed customer transactions utilizing the POS system with precision, while meticulously maintaining accurate records of cash drawer balances at the conclusion of each shift.

Education

High School -

Crater School of Business, Innovation, Science
01.2013

Associate of Science - General Studies

Portland Community College
Portland, OR

Skills

  • Self-Motivated
  • Communication
  • Problem Solving
  • Process Improvement
  • Team Leadership
  • Collaboration
  • Prioritization
  • Reliability
  • POS Systems
  • Keystone
  • Kelly Blue Book
  • Microsoft Office
  • Google Office

Timeline

Teller and Financial Advocate

Central Willamette Credit Union
10.2022 - Current

Box Office, Bartender

Regal Cinebarre Movieland
07.2021 - 05.2022

Assistant Master Grower

Luminous Gardens
09.2017 - 10.2022

Barista

The Human Bean
03.2016 - 06.2019

High School -

Crater School of Business, Innovation, Science

Associate of Science - General Studies

Portland Community College
Jayce Herbold