Hi, I’m
Jayce Graham
Training & Programs
Garland,TX
“The good life is a process, not a state of being.”
Carl Rogers
Work Preference
Summary
Program and education professional with 5+ years of experience across behavioral health, child welfare, adult education, and program operations. Background includes developing and delivering training, coordinating programs and complex processes, and supporting individuals and families across community, crisis, inpatient, and child-serving settings. Skilled in adult learning, program coordination, reporting, stakeholder support, and multidisciplinary collaboration. Especially drawn to work that makes complicated information and systems easier to understand and navigate.
Overview
6
years of professional experience
Skills
Behavioral Health & Mental Health Programs
Training & Educational Coordination
Adult Learning & Facilitation
Training Materials & Curriculum Support
Learner & Stakeholder Support
Onboarding & Process Coordination
Program Operations & Administration
Data Tracking, Reporting & Documentation
Systems Training & Technical Support
Quality Improvement & Participant Feedback
Trauma-Informed Communication
Cross-Functional & Multidisciplinary Collaboration
Education
The University of Texas At DallasRichardson, TX
Bachelor of Science from Psychology
05.2019
Work History
Farmers Insurance District Office
Onboarding and Training Coordinator
05.2026 - 09.2026
Job overview
- Coordinated onboarding requirements for 80+ agents and their agency staff across two districts, tracking licensing, documentation, training requirements, and operational readiness through the company compliance portal.
- Rebuilt and maintained the program management application Monday tracker to manage concurrent workflows, deadlines, outstanding requirements, and completion status, providing consistent follow-up and resolving process issues.
- Maintained organized SharePoint records and served as a primary point of contact for agents and agency staff, answering process questions, clarifying requirements, and coordinating next steps across multiple stakeholders.
Closets by Design
Customer Service Representative
05.2025 - 05.2026
Job overview
- Clarified client needs, resolved service issues, and managed scheduling and documentation in a fast-paced customer environment.
Network of Community Ministries
Volunteer Program Manager
10.2024 - 04.2025
Job overview
- Coordinated schedules and daily coverage for volunteers across three departments; maintained participation records and led recurring updates to keep volunteers informed and engaged.
Helen Farabee
Adult Mental Health Case Manager 3/4
10.2023 - 05.2024
Job overview
- Managed a roughly 20–35-person, high-acuity adult caseload centered on schizophrenia, schizoaffective, and bipolar disorders; built trust and adapted communication to support engagement during psychosis and decompensation.
- Provided extensive psychosocial education in homes, community, and office settings on symptoms, treatment engagement, medication adherence, coping, safety, and daily functioning; supported clients and families in considering monthly injectable medication options with clinical providers.
- Completed monthly ANSA assessments for tier-4 clients and coordinated with physicians, crisis staff, ER social workers, families, and community supports to monitor acuity, safety, and treatment response.
- Participated in adult community crisis rotation 1–3 days monthly, sometimes several consecutive days; conducted standardized crisis evaluations in ER/community settings, consulted the on-call therapist on admission recommendations, and coordinated authorized law-enforcement transport and local inpatient psychiatric admission when indicated.
- Supported continuity after crisis and psychiatric hospitalization, including transition from crisis services to ongoing high-acuity case management.
Rose Street Mental Health
Psychometrist
06.2023 - 09.2023
Job overview
- Administered structured psychological assessments, explained procedures with reassurance, and documented results in the EMR to support accurate records and treatment planning.
Red River Psychiatric Hospital
Program Specialist
01.2023 - 05.2023
Job overview
- Facilitated multiple daily psychoeducational groups for adult high- and severe-acuity, adolescent, geriatric, and addiction inpatient populations, with daily exposure to active psychosis and other acute symptoms.
- Adapted approved materials and delivery to acuity: individualized/open-setting calming music and coloring for acutely psychotic patients, and structured worksheets and discussion for patients able to engage.
- Led groups on medication adherence, emotion identification, crisis planning, grounding, life skills, facilitated discussion, and selected 12-step material; documented mood, symptoms, behavior, engagement, and treatment response.
- Contributed observations in weekly multidisciplinary meetings with physicians, nurses, social workers, and therapists; had exposure to court proceedings concerning transfer to a psychiatric state hospital for treatment or forensic evaluation.
Child Advocates CASA of Red River
Volunteer Supervisor / Volunteer Coordinator
11.2021 - 01.2023
Job overview
- Served as sole trainer for cohorts, delivering 8-week training cycles and continuing support after onboarding.
- Updated established curriculum and taught court process, trauma-informed advocacy, implicit bias, attachment styles, Maslow's hierarchy, documentation, court reporting, and objective advocacy.
- Used scenarios, facilitated discussions, documentation practice, observed court proceedings, and participant evaluations to strengthen volunteer readiness; trained volunteers extensively in EMR documentation in the case management system, Optima.
2INgage Community Based Care for CPS
Permanency Case Manager
04.2020 - 11.2021
Job overview
- Managed a permanency caseload of roughly 20–35 cases, reaching up to 60 children across sibling groups; coordinated complex child-welfare cases across CPS, CASA, attorneys, therapists, visitation monitors, treatment providers, placements, families, and foster caregivers.
- Appeared in civil/family court 5–8 times monthly for removal, status, permanency, reunification, adoption, and placement proceedings; regularly served as primary case witness, provided sworn testimony, and responded to cross-examination.
- Prepared case updates and recommendations for supervisory review and court presentation; completed Strength and Needs assessments, reunification assessments, various Plans of Service, Permanency Progress Reports, and placement/family-functioning documentation.
- Coordinated treatment-status information for youth in Residential Treatment Center placements and incorporated provider updates into permanency planning and court documentation.