Summary
Skills
Overview
Education
Work Availability
Work History
Hi, I’m

Jayce Graham

Training And Onboarding Coordinator
Garland,TX
“The growth and development of people is the highest calling of leadership.”
Harvey S. Firestone
Jayce Graham

Summary

Experienced coordinator with a background spanning volunteer management, training delivery, case coordination, and customer service across nonprofit, healthcare, and service industries. Proven ability to build and maintain tracking systems, manage detailed documentation in regulated environments, and act as a steady point of contact for staff, volunteers, and clients navigating transitions. Skilled at recruiting and preparing new team members, addressing challenges directly, and keeping operations organized under pressure. Known for clear communication, attention to detail, and building processes that improve consistency and follow-through.

Skills

Microsoft Office Suite Proficiency

EMR & CRM Systems Utilization

Compliance Documentation & Tracking

Program Coordination & Support

Onboarding & Orientation Program Delivery

Adult Learning Support & Engagement

Training Material & Curriculum Development

Group Instruction & Facilitation

Overview

6
years of professional experience

Education

The University of Texas At Dallas
Richardson, TX

Bachelor of Science from Psychology
05.2019
Availability
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Work History

Farmers Insurance District Office

Onboarding and Training Coordinator
05.2026 - Current

Job overview

  • Coordinated onboarding for 80+ agents and their agency staff across two districts, ensuring licensing, compliance, and operational readiness
  • Supported recruiting efforts to bring on new agency owners, expanding the base of agents onboarded and trained
  • Built and maintained centralized systems to track onboarding progress and recruiting activity, improving district-wide visibility
  • Served as a point of contact for new hires, facilitating smooth transitions in a fast-paced, results-driven environment
  • Supported district leadership in developing training frameworks and materials, enhancing onboarding for a newly defined role

Closets by Design

Customer Service Representative
05.2025 - 05.2026

Job overview

  • Communicated with clients to understand needs and resolve issues, increasing customer satisfaction in a fast-paced environment
  • Managed scheduling and documentation with consistent attention to detail, ensuring accurate service delivery

Network of Community Ministries

Volunteer Program Manager
10.2024 - 04.2025

Job overview

  • Coordinated volunteer schedules for three departments and day-to-day coverage to keep program services running smoothly
  • Tracked volunteer hours, participation, and program records to support reporting and compliance needs
  • Held recurring meetings to communicate updates, answer questions, and keep the team informed and engaged

Denton County MHMR Center

Case Manager Team Lead
06.2024 - 08.2024

Job overview

  • Helped new team members get up to speed by providing guidance and day-to-day support in a fast-paced mental health setting
  • Acted as a go-to person for questions, navigating complex documentation, workflows, and client needs to streamline processes

Helen Farabee

Adult Mental Health Case Manager
10.2023 - 05.2024

Job overview

  • Helped clients build practical life skills and better understand their treatment plans through ongoing education and conversation
  • Maintained detailed, accurate documentation in a highly regulated environment, supporting compliance and quality care

Rose Street Mental Health

Psychometrist
06.2023 - 09.2023

Job overview

  • Administered structured psychological assessments, guiding individuals through the process with clear instructions and reassurance to ensure accurate results

Red River Psychiatric Hospital

Program Specialist
01.2023 - 05.2023

Job overview

  • Facilitated structured group sessions on emotional regulation and life skills for patients in an inpatient psychiatric hospital, utilizing strong presentation and group-management skills
  • Monitored and documented participant engagement and progress in alignment with hospital program standards, supporting quality improvement

Child Advocates CASA of Red River

Volunteer Supervisor / Volunteer Coordinator
11.2021 - 01.2023

Job overview

  • Supported and guided volunteers working directly with children in conservatorship with Child Protective Services, ensuring effective advocacy
  • Led onboarding and training to prepare volunteers for the emotional and practical realities of advocacy work, increasing volunteer readiness
  • Walked volunteers through court processes, documentation expectations, and how to navigate complex cases, improving case outcomes
  • Served as a steady point of contact, helping volunteers process challenges and stay grounded in difficult situations
  • Recruited and screened volunteers through community outreach and interviews, expanding the volunteer base

2INgage (Community Based Care for CPS)

Permanency Case Manager
04.2020 - 11.2021

Job overview

  • Worked closely with children and families navigating the foster care system during highly stressful and uncertain situations, supporting stability
  • Coordinated services, communicated across caseworkers, families, and providers, and supported progress toward stable placements
  • Prepared detailed case updates and regularly testified in court, clearly communicating case progress, concerns, and recommendations to the presiding judge
Jayce GrahamTraining And Onboarding Coordinator