Jayce Phillips
Oviedo,FL
Summary
Diligent worker with strong background in ensuring data accuracy. Demonstrated success in managing data integrity projects and improving database systems. Proficient in data analysis and problem-solving to support organizational goals. Driven by a passion for data integrity and customer satisfaction, I excelled at Stellar MLS, enhancing data accuracy and streamlining processes. My blend of technical skills in data validation and exceptional relationship-building abilities led to significant improvements in stakeholder communication and organizational data security.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Admin & Data Integrity Specialist
Stellar MLS
10.2022 - Current
- Facilitated communication between technical and non-technical stakeholders, clarifying expectations and reporting on progress.
- Contributed significantly towards maintaining the confidentiality, integrity, and security of sensitive organizational data through robust privacy policies implementation.
- Managed change control processes, safeguarding the quality of critical data assets during system upgrades or migrations.
- Championed a culture of continuous improvement, fostering collaboration and promoting innovative solutions for data challenges.
- Streamlined data entry procedures for improved consistency and reduced human error.
- Enhanced data accuracy by implementing efficient validation processes and quality checks.
Customer Service Representative
Publix
09.2015 - 03.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Bachelor of Arts - History
University of Central Florida
Orlando, FL05-2022
Skills
- Data validation
- Data reporting
- Data quality assurance
- Test management tools
- Data analysis
- Teamwork and collaboration
- Problem-solving
- Problem-solving abilities
- Multitasking
- Organizational skills
- Excellent communication
- Relationship building
Certification
CMLX Cerificate
Timeline
Admin & Data Integrity Specialist
Stellar MLS
10.2022 - Current
Customer Service Representative
Publix
09.2015 - 03.2023
CMLX Cerificate
Bachelor of Arts - History
University of Central Florida
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