Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaycee Daley

Spanish Fork,Utah

Summary

Dedicated and passionate about nurturing and supporting children, with extensive hands-on experience gained through years of babysitting and caregiving for young family members. Experience as a stay-at-home mom to a toddler has strengthened caregiving abilities and deepened understanding of child development. A diverse background across multiple fields provides a unique perspective and adaptability, contributing effectively in a collaborative environment. Committed to continuous skill advancement while making meaningful contributions to team success and community well-being.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

11
11
years of professional experience

Work History

Life Coach

Embark Behavioral Health
Springville, UT
03.2024 - 10.2024
  • Support students in following their daily routines and activities with structure and encouragement
  • Ensure alignment between student progress and individualized treatment plans developed by therapists
  • Intervene promptly and effectively during emotional or behavioral escalations to maintain safety and stability
  • Implement proactive crisis prevention strategies and provide crisis management when necessary
  • Maintain consistent and thorough documentation and reporting of client interactions and incidents
  • Uphold a safe, supportive, and therapeutic environment for all clients
  • Engage in staff and house bonding activities to foster teamwork and community cohesion
  • Perform daily light housekeeping tasks (e.g., sweeping, tidying common areas, dishes) to maintain a clean and organized living space
  • Model positive behaviors and attitudes, reinforcing a healthy and constructive environment for clients
  • Provided ongoing support to clients as they navigated life transitions or challenges, fostering resilience and adaptability.
  • Helped clients build life management and coping skills to handle daily needs and specific stressors.
  • Utilized active listening skills to identify underlying client needs and develop targeted strategies accordingly.
  • Encouraged clients to set and achieve reasonable goals on weekly basis.
  • Implemented creative problem-solving techniques with clients to identify innovative solutions for various life obstacles.
  • Guided clients to overcome limiting beliefs and barriers, resulting in increased self-confidence and personal empowerment.
  • Documented behaviors, treatments and non-compliance issues.
  • Maintained detailed records of client interactions and progress towards goals, enabling accurate assessment of coaching effectiveness.
  • Supported individuals dealing with mental health and emotional issues.
  • Designed safe and supportive environment for clients to discuss issues.
  • Provided emergency response in crisis situations to diffuse tensions and prevent violence.
  • Collaborated with other professionals to coordinate comprehensive care for clients.

Psychiatric Technician

Utah State Hospital
Provo, UT
09.2023 - 02.2024
  • Monitored patient behavior and provided support in daily activities to ensure safety and well-being.
  • Implemented therapeutic interventions under supervision to promote mental health recovery.
  • Documented patient progress and treatment outcomes accurately in electronic health records.
  • Assisted in crisis intervention strategies to de-escalate challenging situations effectively.
  • Trained new staff on protocols, safety procedures, and patient interaction techniques.
  • Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
  • Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
  • Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
  • Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
  • Charted on each patient daily.
  • Maintained accurate and up-to-date documentation of patient progress, facilitating effective communication among healthcare team members.
  • Ensured a safe and supportive environment for patients through close monitoring and crisis management techniques.
  • Fostered a positive therapeutic alliance with each patient by providing consistent encouragement throughout their healing journey.
  • Treated patients and families with respect and dignity.
  • Assisted in patient goal-setting and regularly monitored progress, celebrating successes and addressing barriers to achievement.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting individual privacy rights.
  • Established trust with patients, facilitating more effective treatment and rehabilitation.
  • Enhanced patient safety by consistently monitoring and reporting on their mental health status.
  • Improved patient outcomes by actively participating in multidisciplinary team meetings and sharing observations.
  • Encouraged patient independence by teaching self-care and life skills.
  • Delivered compassionate patient care, focusing on safety, comfort and emotional support.
  • Assisted in development of therapeutic activities for patients.

Barista

Peace On Earth Coffee
Provo, UT
08.2021 - 07.2023
  • Prepared high-quality espresso beverages following established recipes and standards.
  • Provided exceptional customer service, resolving inquiries and enhancing guest experiences.
  • Maintained cleanliness and organization of workspace, adhering to health and safety regulations.
  • Operated coffee brewing equipment efficiently, ensuring optimal beverage quality.
  • Assisted in inventory management, tracking stock levels of coffee beans and supplies.
  • Trained new team members on equipment operation and customer service protocols.
  • Collaborated with team to streamline order processing during peak hours for improved efficiency.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Maintained clean and organized workspace, ensuring welcoming environment for customers.

Receptionist

Rocky Mountain University Of Health Professions
Provo, UT
11.2020 - 05.2021

Job Description:

  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answer phone, enter mail and packages in log timely and in details
  • Assisted with administrative tasks, including filing, data entry, and managing correspondence efficiently.
  • Print and file documents in an orderly fashion.
  • Maintain a professional and positive attitude while helping students and staff.
  • Print package labels and postage on mail and packages.
  • Assist the finance department in putting invoices with receipts and mailing checks.
  • Screen students, staff and guests for coronavirus before allowing them access to the campus
  • Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
  • Responded to inquiries from callers seeking information.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Coordinated communications between departments to streamline patient flow and support services.

Psychiatric Technician

Utah State Hospital
Provo, UT, USA
07.2020 - 2020
  • Assist patients with daily needs ie; help them take meds, shower, eat, attend treatment groups
  • Engage with patients in a respectful, caring, professional and fun way to build positive rapport and help them stay on track with therapy and treatment
  • Hold on unit groups for patients such as activity or skill development groups
  • Ensure safety of patients by monitoring them via safety checks or watches
  • Ensure safety of staff by following hospital protocol
  • Keep patients in line with appropriate behaviors, speech and boundaries to best help them follow unit rules and further their treatment
  • Help maintain a clean, organized, and safe environment
  • Chart on unit groups, and patient behaviors and objectives

Cashier Assistant/ Member Service/ Merchandising/ Cashier/ Bakery/Food Court

Costco Wholesale
Orem, UT
06.2017 - 06.2019
  • Assist cashiers by helping members unload carts and reorganize cart, get cashier items or item numbers, keep cash registers clean, bring in and put back carts
  • Check member cards and greet and keep track of members at the door with a welcoming attitude
  • Check receipts to make sure all items were scanned, do safety and temperature walks of building
  • Stock pallets of product in correct place, organize and box down products, put up item signs, check product inventory
  • Assist members with general membership and product questions and store issues or questions
  • Greet customers and engage with them in their shopping experience and carefully and quickly scan each item and organize it into their cart
  • Be flexible to work in other departments when necessary
  • Properly serve, stock, and prepare food following cleanliness and safety guidelines
  • Follow Costco employee guidelines and ensure staff and members follow rules
  • Promote and sale memberships and merchandise
  • Work as a team with other staff to help members and meet objectives

Certified Nursing Assistant

Hearthstone Manor
Spanish Fork, UT, USA
05.2015 - 05.2017
  • Prioritize resident safety and adequate health by doing checks on them and getting vital signs and giving scheduled prescribed medication
  • Toilet and bathe residents as necessary to help them maintain cleanliness and well being while being respectful
  • Help set up food and feed residents
  • Change and wash bedding and fold laundry as necessary
  • Vacuum, wipe down and sanitize rooms
  • Care for residents by helping them maintain occupied with appropriate activities ie; tv, books, music

Sale Associate

Weed Man
Spanish Fork, Utah, USA
05.2013 - 12.2013
  • Meet at a set location with team members and divide into areas/neighborhoods
  • Go door to door speaking to people and obtain their first name, phone number, and address in order to obtain a bid for their lawn/yard
  • Be engaging, caring, and interested with people we talked to in order to gain trust in our company and provide accurate information about our services
  • Have team meetings to look at numbers and collaborate with the best ways to improve customer experience and sales

Education

Diploma -

Maple Mountain High School
Spanish Fork, UT
05-2015

Skills

  • Customer Relations
  • Sales Experience
  • Communication Skills
  • Task prioritization
  • Attention to detail
  • Skill building
  • Goal setting
  • Behavior modeling
  • Group facilitation
  • Resilience building
  • Building rapport
  • Positive communication strategies
  • Conflict resolution
  • Schedule management
  • Care planning
  • Crisis management

Timeline

Life Coach

Embark Behavioral Health
03.2024 - 10.2024

Psychiatric Technician

Utah State Hospital
09.2023 - 02.2024

Barista

Peace On Earth Coffee
08.2021 - 07.2023

Receptionist

Rocky Mountain University Of Health Professions
11.2020 - 05.2021

Psychiatric Technician

Utah State Hospital
07.2020 - 2020

Cashier Assistant/ Member Service/ Merchandising/ Cashier/ Bakery/Food Court

Costco Wholesale
06.2017 - 06.2019

Certified Nursing Assistant

Hearthstone Manor
05.2015 - 05.2017

Sale Associate

Weed Man
05.2013 - 12.2013

Diploma -

Maple Mountain High School