Jaycee Ellis
Riverview,FL
Summary
Dynamic and adaptable professional with a friendly demeanor, experienced at the Department of Veterans Affairs. Proven ability in customer service and problem-solving, successfully supporting team efficiency and enhancing client satisfaction. Showcasing strong organizational skills and a commitment to fostering positive relationships.
Overview
3
3
years of professional experience
Work History
Department of Veterans Affairs Workstudy
Department of Veterans Affairs
09.2023 - 03.2025
- Maintain a lounge by making sure it is kept clean, making sure it is always stocked up on food, drinks, utensils etc. Making sure student veterans get the help they are needing.
- Advising and educating providing information about the benefits available from federal, state, county, and local resources.
- Helps offer support in areas such as compensation, education, employment readiness, home loans, life insurance, pensions, health care, and burial benefits.
- Assist with claims to help veterans complete and file benefits claims, and to ensure all necessary documentation is included
- Planned and conducted orientation programs and group conferences to promote adjustment of individuals to new life experiences
Intern
Hillsborough County Public Utilities
06.2022 - 08.2022
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Took calls for customers needing help with issues at their homes and sending people out to fix their issues within the same hour.
Education
Associate of Science - Criminology
Hillsborough Community College
Tampa, FL08-2025
High School Diploma -
Riverview Highschool
Riverview Florida 05-2023
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Flexible and adaptable
- Customer relations
- Critical thinking
- Personable
- Public Speaking
- Organization
- Multitasking
- Leadership
- Problem solving
- Active listener
Timeline
Department of Veterans Affairs Workstudy
Department of Veterans Affairs
09.2023 - 03.2025
Intern
Hillsborough County Public Utilities
06.2022 - 08.2022
Associate of Science - Criminology
Hillsborough Community College
High School Diploma -
Riverview Highschool
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