Jaycee Flores
Riverview,NB
Summary
Accomplished and results-driven HR professional with substantial experience in heading end-to-end HR and organizational development operations. Proven success in implementing and supporting Workday applications, driving optimal business growth, and fostering a positive work environment. Credible track record in executing data maintenance activities, providing technical support, and implementing Workday enhancements. Proven success in driving optimal business growth, supporting impact analysis, and delivering exceptional user support. Strong ability to identify and prioritize process improvements and develop standard operating procedures.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Analyst, Workday Application Support
Fresenius Medical Center
04.2020 - Current
- Execute data maintenance activities including preparation and loading of mass load transaction (EIBs), update supervisory organization, cost center, company, location and custom organizational structures, transaction data changes, run data audit reports, corrections and rescinds, and security role administration.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Lead a small team of 4 in maintaining global organization structure and maintenance, global cost center process and maintenance, and global workday translations process.
- Develop and maintain technical knowledge for Workday application and provide application support and resolution of Tickets assigned by the HR Users
- Use the ticket management tool to update the ticket’s progress. Trouble-shoot, document user support tickets, and drive them to closure in a timely manner following FME processes.
- Interact with Users at all levels of the organization as well as vendors and customers, as needed, to support the applications and query resolution.
- Implement and test of new release enhancements and changes and change requests. Participate in release and change management activities including testing, documentation, and deployment of applications.
- Interact with Global Support Team on incidents that require escalations.
- Prepare and maintain ad hoc and advance reports.
- Integration management includes monitoring of integration runs and assisting in de-bugging integration issues.
- Actively monitor and research application error handling and escalate problems using defined escalation procedures.
- Collaborate with business analysts, end users, vendors, and customers to assist in user acceptance testing.
- Updating Training & Communication material in collaboration with Global Communications and Training team to support HR Users
- Deliver Workday user training to HR staff.
- Manage SLA and SOP requirements.
- Maintain System Change & Documentation Repository
Analyst, Global Workday Data Operations
Johnson & Johnson
06.2018 - 04.2020
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Performs mass uploads (EIBs)/Heavy data loading, corrections and rescinds, security role assignment, organization creation and cost center maintenance.
- Performs analyses of HR records and the Human Resources Information Systems (HRIS) and provides HR data support to HR teams and participates in development and operation and maintenance of the organization's Human Resources Information Systems.
- Trouble shoots integration errors from Workday to Taleo, and Taleo to Workday
- POC for Inspire (Global rewards and recognition program of J&J) and part of UAT.
- Provides global data support for Workday HR system.
- Assists in performing analysis of the HRIS system including data integrity monitoring and administration.
- Collects data as needed for reports and distributes information, analyze data and provide results to HR team.
- Monitors ongoing maintenance of HRIS applications including needs analysis and capacity planning.
- Recommends, tests, and implements plans for improvements, enhancements, and new applications to various systems.
- Trains department and organizational staff on system access and utilization.
- Updates files on HRIS systems and keep existing files current.
Recruitment and Onboarding Specialist
Johnson & Johnson
08.2016 - 06.2018
- Take ownership of all Recruitment and Onboarding Administration assigned tasks, initiatives, and inquiries and make sure that they are resolved / completed efficiently and with a superior level of quality
- Case management, fully document all cases in case management application as required.
- Reviews all hire information and documents prior to onboarding e.g. Salary, Salary grade, Employee group, etc. (Wage to Executive levels).
- Knowledgeable in SAP, OurSource, Saleforce.com, Taleo, Oracle Business Intelligence (Reporting), Workday.
- POC/Person of contact for all site ambassador in North America Region
- Submit weekly reports of newly starters – North America Region
- Coordinates with hiring managers to ensure smooth transition of hires• Contribute positively to a knowledge sharing environment by documenting and sharing all relevant working experiences with issue resolution for knowledge database future reference.
Education
Bachelor of Arts - Psychology
De La Salle University
Cavite, Philippines11.2015
Skills
- Workday
- HRIS Implementation
- Human Capital Management
- Organizational Governance
- Process enhancement
- System Analysis
- MS Excel
- Process Improvements
- SAP
- Continuous Improvement
- PeopleSoft
- Mass Data Processing
Certification
Verified International Academic Qualifications - World Education Services ECA#3969513IMM
Timeline
Senior Analyst, Workday Application Support
Fresenius Medical Center
04.2020 - Current
Analyst, Global Workday Data Operations
Johnson & Johnson
06.2018 - 04.2020
Recruitment and Onboarding Specialist
Johnson & Johnson
08.2016 - 06.2018
Bachelor of Arts - Psychology
De La Salle University