Jaycee Osina
Cypress,Texas
Summary
Dynamic professional with a proven track record at The Langford Methodist Retirement Community, adept in client support and digital media literacy. Excelled in fostering strong relationships through exceptional communication and multitasking skills. Achieved notable guest satisfaction by leveraging a dedicated work ethic and an initiative-driven mindset, enhancing team coordination and operational efficiency.
Overview
2
2
years of professional experience
Work History
Concierge
The Langford Methodist Retirement Community
02.2024 - Current
- Greeted and welcomed guests in a professional and friendly manner, providing exceptional customer service
- Answered phone calls promptly, addressing inquiries and resolving issues to maintain high levels of guest satisfaction
- Performed administrative tasks such as filing documents accurately according to established protocols
- Maintained a professional appearance at all times while adhering to the company's dress code policy
- Developed strong relationships with repeat guests through personalized service and attention to their individual needs
- Managed online booking platforms, ensuring availability is up-to-date and reservations are accurately recorded
Gymnastics Coach
Republic Gymnastics and Dance
03.2023 - 07.2023
- Developed and implemented comprehensive training programs
- Created a positive and motivating training environment that fostered teamwork, discipline, and sportsmanship
- Managed administrative tasks such as registration processes, meet entries, travel arrangements, budgeting, and communication with parents/guardians
- Created a stimulating learning environment that encouraged curiosity, exploration, and creativity among students
- Collaborated with parents to provide regular updates on student progress and address any concerns or questions they may have had
Education
Bachelor of Science - Double Major in Psychology And Communications
Texas A&M University
College Station, TX05-2027
Skills
- Client Support
- Dedicated Work Ethic
- Excellent Multitasking
- Initiative-Driven Mindset
- Professional Telephone Communication
- Strong communication skills
Timeline
Concierge
The Langford Methodist Retirement Community
02.2024 - Current
Gymnastics Coach
Republic Gymnastics and Dance
03.2023 - 07.2023
Bachelor of Science - Double Major in Psychology And Communications
Texas A&M University
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