Summary
Overview
Work History
Education
Skills
Timeline
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Terrance Rodriguez

Security/concierge/doorman
Brockton,MA

Summary

Friendly Doorman interacts with building residents and guests to maintain security and safeguard premises. Offers quality residential concierge services and proactively anticipates individual resident needs to personalize delivery. Projects approachable and professional image in appearance and demeanor and promotes advanced knowledge of building codes and deescalation procedures.

Overview

39
39
years of professional experience

Work History

Doorman/concierge

The Residences At Rowes Wharf
10.1987 - 01.2023
  • Posted and maintained public area signage for condominium.
  • Assisted with package deliveries by logging receipt of packages delivered and notifying residents for pickup.
  • Inspected luggage for damage prior to storage, reporting issues to patrons.
  • Maintained knowledge of destination and answered customer questions within scope of understanding.

Security Guar/sergeant/lieutenant

Ogden Allied Security
Boston, MA
03.1984 - 10.1987
  • Cultivated interpersonal skills by building positive relationships with others.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Organized and detail-oriented with a strong work ethic.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Resolved problems, improved operations and provided exceptional service.
  • Paid attention to detail while completing assignments.
  • Exercised leadership capabilities by successfully motivating and inspiring others.

Education

None - Data Processing

Borough of Manhattan Community College of The City University of New York
New York, NY

GED -

International High School At Prospect Heights
Brooklyn, NY
1982

Skills

  • Emergency Situations
  • CCTV Systems
  • Customer Experience
  • Security Protocols
  • Privacy and Confidentiality
  • Time Management
  • Complaint Handling
  • Tenant Relations
  • Resolve Conflicts
  • Critical Thinking
  • Reading Comprehension
  • Vendor Direction
  • Guest Satisfaction
  • Front Desk Operations
  • Event Support
  • Valet Services
  • Service Request Coordination
  • Company Quality Standards
  • Public Safety
  • VIP Assistance
  • Client Support
  • Safety Requirements

Timeline

Doorman/concierge

The Residences At Rowes Wharf
10.1987 - 01.2023

Security Guar/sergeant/lieutenant

Ogden Allied Security
03.1984 - 10.1987

None - Data Processing

Borough of Manhattan Community College of The City University of New York

GED -

International High School At Prospect Heights

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Terrance Rodriguez Security/concierge/doorman