Alexi Rivera
Brooklyn
Summary
Friendly professional with many years of experience working as welcoming and inviting presence at high-end hotels and apartment buildings. Enthusiastic and helpful customer support staff member catering to specific needs and enhancing overall experiences.
Personable and professional Doorman with many years of enthusiastic experience in urban residential apartment building. Hospitable building host with history of running tight ship and cultivating mutually trusting relationships with residents. Dedicated to keeping residents and guests safe and secure and to delivering resourceful and solution-oriented service.
Overview
24
24
years of professional experience
Work History
Doorman/Concierge
Hoffman Management
Manhattan
03.2004 - Current
- Courteous and observant doorman with 20+years experience with NYC commercial and residential buildings. Proven ability to mage secure access , provide exceptional guest services ,and maintain building safety protocols. Trusted for reliability and discretion ,and fostering positive resident relationships
- Respected privacy and confidentiality of residents and guests by declining to divulge information to unauthorized individuals entering building or telephoning.
- Observed outside area and entrance for safety and possible hazards, conducted ongoing inspection of sidewalks, cleared snow, ice and debris and reported serious hazards.
Construction Worker
Danaco Construction
Wyandanch
07.2001 - 01.2004
- Operated heavy machinery for excavation and site preparation tasks.
- Assisted in framing, roofing, and drywall installation for various projects.
- Performed site cleanup and debris removal to maintain a safe work environment.
Education
Some College (No Degree) - Social Sciences
Boriqua College
Brooklyn, NYSkills
- Guest services
- Access control
- Building security
- Emergency response
- Conflict resolution
- Customer service
- Communication skills
- Relationship building
- Team collaboration
- Attention to detail
- Observation skills
- Complaint handling
- Concierge services
- Security awareness
- Package handling
- Patience and tact
- CCTV monitoring
- Tenant relations
- Baggage management
- Professional appearance
Timeline
Doorman/Concierge
Hoffman Management
03.2004 - Current
Construction Worker
Danaco Construction
07.2001 - 01.2004
Some College (No Degree) - Social Sciences
Boriqua College