Summary
Overview
Work History
Education
Skills
References
Timeline
Victor Milligan

Victor Milligan

Guest Experience Representative/Concierge
New York,NY

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

Doorman/Concierge

Gramercy Condominium
New York
07.2022 - Current
  • Greeted, and directed all residents and guests to where they were going
  • Answered calls professionally and assisted callers with instructions for the building
  • Received and processed incoming and outgoing laundry, shipments, and/or mail/packages.

Guest Experience Representative

Beacon Theatre
New York
11.2021 - Current
  • Provided exemplary customer service towards guests
  • Solved problems in a timely fashion
  • Worked closely with VIP services and escorted high profile guests into the seating area
  • Mastered TM1 Entry(Ticketmaster system)

Shift Manager

Five Guys Burgers and Fries
New York
01.2017 - 11.2021
  • Worked as a shift manager to oversee and micromanage a crew of employees
  • Interviewed potential hires
  • Lead Crew Members and directed all daily operations of the restaurant in the absence of both the General and Assistant Managers
  • Supervised and trained employees in ensuring all food preparation is complete in a timely fashion
  • Managed employee breaks and shift changes, and completed shift summary reports
  • Operated store POS cash register

Education

Bachelor's Degree in Management and Administration - undefined

City College of New York(CCNY)
12.2021 - 5 2023
  • Student Athlete Advisory Committee(SAAC)
  • Served two terms as Treasurer.

Associate's Degree in Liberal Arts and Science - undefined

Borough of Manhattan Community College(BMCC)
01.2017 - 5 2019
  • Made the dean's list the whole two years attending BMCC and graduated with a 3.6 GPA.
  • Received an invitation to join the honor society Phi Theta Kappa.

Skills

Organization and Time Management

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References

Available upon Request

Timeline

Doorman/Concierge - Gramercy Condominium
07.2022 - Current
City College of New York(CCNY) - Bachelor's Degree in Management and Administration,
12.2021 - 5 2023
Guest Experience Representative - Beacon Theatre
11.2021 - Current
Shift Manager - Five Guys Burgers and Fries
01.2017 - 11.2021
Borough of Manhattan Community College(BMCC) - Associate's Degree in Liberal Arts and Science,
01.2017 - 5 2019

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Victor MilliganGuest Experience Representative/Concierge