JayCee Santana
Sunrise,FL
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Enthusiastic Detailer offering wealth of experience detailing vehicles of all makes and models. Exceptional knowledge of classic cars and vintage models. Versed in proper cleaning methods for high-end and delicate interiors.
Overview
14
14
years of professional experience
Work History
Car Porter
Ferrari Of Fort Lauderdale
06.2022 - Current
- Picked up vehicles from and delivered vehicles to customers as directed by management.
- Kept new and used vehicle lots neat and orderly and moved cars as directed by general manager in accordance with dealership display standards.
- Moved sold vehicles to maximize use of space and keep lot in order.
- Maintained new and used vehicle inventory appearance and performance by cleaning interior and exterior of vehicles, replenishing fluids and replacing batteries.
- Serviced vehicles in storage to protect tires, battery and finish against deterioration.
- Documented problems and corrective actions to maintain records.
Logistics Load Manager
ROYAL BENGAL LOGISTICS
03.2022 - 06.2022
- Worked closely with personnel, customers and contractors to resolve problems
- Recorded customer encounters through detailed notes and maintained comprehensive records
- Tracked purchase orders and approved vendor invoices for outside services
- Monitored dispatched calls and took action to resolve and correct potential problems
- Coordinated pickups and deliveries across United States
- Conducted geographical location spotting and map reading to support fleet personnel
- Scheduled and tracked movements of owned and rented equipment
- Received new orders, prepared documentation and assigned personnel
- Facilitated communications between customers and field personnel to answer questions or resolve concerns
- Worked closely with personnel, customers and contractors to resolve problems.
Owner
Wrapworks
04.2020 - Current
- Promoted business via social media to generate leads and maximize brand identity
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities
- Used business software packages to maintain files and administrative records
- Frequently studied market to keep abreast of new industry trends
- Performed data entry and completed proper paperwork.
Sales/Personal Trainer/Manager
24 Hour Fitness Gym
06.2016 - Current
- Maintained friendly and professional customer interactions
- Assessed employee performance and developed improvement plans
- Met deadlines by proactively managing individual and team tasks and streamlining processes
- Engaged employees in business processes with positive motivational techniques
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales
- Gathered and reviewed customer feedback to improve operations
- Designed specific workout systems for individual clients based on performance ability
- Trained clients during strength training, cardio vascular exercise and stretching.
Driver
Peloton
11.2020 - 02.2022
- Delivered goods and products to customer on time and in excellent condition
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions
- Upheld high standards of professionalism and discretion when working with high-value clients
- Checked in with dispatch service and updated with current location
- Answered, scheduled and responded to reservation calls at specific times and locations
- Verified daily deliveries against shipping instructions before delivering to customers.
Concrete Cutter
Florida Sidewalk Solutions
02.2016 - 01.2020
- Maintained clean, safe worksite for team safety and to help keep projects on-track.
- Wore correct clothing and protective equipment for jobs.
- Mixed, spread and patched concrete to specifications.
- Adhered to safety and reporting procedures.
- Routinely lifted and moved items weighing up to 50-100 pounds.
- Operated equipment such as forklifts safely to efficiently complete site work.
- Operated grinder to level concrete hazards.
Education
High School Diploma -
Piper High School
Sunrise, FL06.2011
Skills
- SKILLS Originality and Creativity Effective Presentations
- Focus and Follow-Through Customer Relationships
- Sales Promotion Customer Satisfaction
- Receiving Oversight Counseling Techniques
- Interdepartmental Collaboration Personal Sales
- Operations Control
- LANGUAGES Spanish
Timeline
Car Porter
Ferrari Of Fort Lauderdale
06.2022 - Current
Logistics Load Manager
ROYAL BENGAL LOGISTICS
03.2022 - 06.2022
Driver
Peloton
11.2020 - 02.2022
Owner
Wrapworks
04.2020 - Current
Sales/Personal Trainer/Manager
24 Hour Fitness Gym
06.2016 - Current
Concrete Cutter
Florida Sidewalk Solutions
02.2016 - 01.2020
High School Diploma -
Piper High School
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