Henry Ngo
Santa Ana,CA
Overview
11
11
years of professional experience
1
1
Certification
Work History
Car Porter
Honda World Westminster
Westminster, CA
04.2015 - 2016
- Efficiently organized vehicle inventory for optimal accessibility and customer satisfaction.
- Conducted thorough inspections of vehicles to ensure quality standards were met before delivery.
- Assisted customers with vehicle retrieval, providing exceptional service and support.
- Maintained cleanliness of parking areas and vehicles, enhancing overall dealership appearance.
- Picked up vehicles from and delivered vehicles to customers as directed by management.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
Service Valet / Lube Technician
Elmore Toyota
Westminster, CA
03.2018 - 03.2020
- Maintained a clean and safe work environment, adhering to all safety regulations and protocols.
- Greeted customers and answered questions about oil changes and other services.
- Checked fluids, tires, brakes, and other systems as part of Number-point inspection.
- Performed routine oil changes and fluid checks to ensure optimal vehicle performance.
- Conducted inspections on various vehicle systems for preventative maintenance and safety compliance.
- Maintained inventory of lubricants and tools, ensuring availability for daily operations.
- Reduced waiting times for customers, streamlining process of vehicle intake and service scheduling.
Customer Service
Simple Smokes
Westminster, CA
03.2022 - 04.2022
- Assisted customers with products
- Recommended and upsold products
- Restocked on low inventory
- Calculated invoice and receipts
- Opening and closing duties
Tire Technician
714 Tires
Westminster, CA
02.2022 - 08.2023
- Installed, removed, and balanced tires using advanced equipment for efficiency.
- Implemented streamlined processes to reduce turnaround time for tire services.
- Collaborated with team members to improve workflow efficiency in busy service environments.
- Resolved customer inquiries regarding tire selection and maintenance options effectively.
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Inflated tires to prescribed PSI per load requirements to optimize tire safety.
- Repaired tires to avoid costly replacements by patching, plugging and replacing valves.
- Inspected vehicle brakes, shocks and suspension systems, making repair recommendations to restore condition.
- Verified vehicle safety by testing batteries, performing oil changes and inspecting fluid levels.
- Contributed to environmental efforts by properly disposing of old tires and materials.
Field Technician
Go-Fiber
Huntington Beach, CA
08.2023 - Current
- Worked with heavy duty man lifts while installing materials well above 25ft. With fiber optic cables for AT&T
- Performed routine maintenance and repairs on field equipment to ensure operational efficiency.
- Conducted site inspections to identify issues and recommend solutions for equipment performance.
- Collaborated with team members to troubleshoot technical problems and enhance service delivery.
- Trained new technicians on safety protocols, equipment handling, and best practices.
- Implemented preventative maintenance schedules to reduce downtime and improve reliability.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
- Installed and configured new hardware and software, leading to improved system reliability and user satisfaction.
- Worked with diverse types of weather and ground conditions.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Installed and terminated fiber optic cables in residential and commercial buildings.
- Conducted troubleshooting and diagnostics on fiber optic networks to ensure optimal performance.
- Implemented quality control measures to enhance reliability of network connections.
- Increased network reliability through meticulous fusion splicing, termination, and testing of fiber optic cables.
- Upheld quality standards in all completed work by strictly following established procedures for handling delicate components such as optical fibers, connectors, and hardware devices.
- Installed and maintained fiber optic systems to ensure high-speed internet access for thousands of users.
Education
High School Diploma - Engineering
Orange Coast College
Costa Mesa, CAHigh School Diploma - undefined
Bolsa Grande High School
01.2013
Skills
- Balanced various assignments effectively to ensure timely project completion
- Conducted thorough reviews and assessments to identify and rectify discrepancies
- Engaged audiences through persuasive communication techniques, enhancing stakeholder relationships and project outcomes
- Optimized workflows to ensure rapid and effective completion of assignments
- Achieved increased user engagement on social media for iOS and Mac platforms through effective content strategies Drove brand awareness by implementing innovative campaigns Enhanced online community interaction through strategic content planning
- Executed video creation processes, including scripting, filming, and post-production editing
- Applied professional photography techniques to enhance visual storytelling and brand representation
- Fiber optic installation
- Troubleshooting techniques
- Fusion splicing
- Heavy machinery operation
- Time management skills
- Inventory management
- Workplace safety
- Equipment installation
- Network connectivity
- Safety management
- Cable pulling
- Attention to detail
- Relationship building
- Following safety practices
- Diagnostics and troubleshooting
Certification
- EHS - Environmental Health and Safety Professional
- OSHA 10 Hour Construction Safety & Health
- CPR First Aid & AED, Adult Child & Infant
Timeline
Field Technician
Go-Fiber
08.2023 - Current
Customer Service
Simple Smokes
03.2022 - 04.2022
Tire Technician
714 Tires
02.2022 - 08.2023
Service Valet / Lube Technician
Elmore Toyota
03.2018 - 03.2020
Car Porter
Honda World Westminster
04.2015 - 2016
High School Diploma - undefined
Bolsa Grande High School
High School Diploma - Engineering
Orange Coast College