Jaycelan Stewart
Wauwatosa,WI
Summary
Hardworking and enthusiastic customer service. Trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success.
Overview
3
3
years of professional experience
Work History
Assistant Cook
Froedtert Hospital
9200 W Wisconsin Ave Milwaukee, WI 53226
07.2023 - Current
- Enhanced kitchen efficiency by streamlining food preparation processes and maintaining a clean workspace.
- Supported head chef in developing innovative recipes, resulting in higher customer satisfaction.
- Prepared high-quality dishes by following prescribed recipes and adhering to strict quality standards.
- Maintained proper food safety practices, ensuring a healthy and safe dining environment for guests.
- Assisted with inventory management, contributing to cost control and minimized food waste.
- Managed time effectively during busy shifts, maintaining productivity under pressure and meeting tight deadlines for meal service.
- Upheld strict cleanliness standards by regularly sanitizing all surfaces and equipment within the kitchen area.
- Utilized excellent organizational skills to prioritize tasks effectively, ensuring a smooth workflow in the kitchen.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
Customer Service Representative
Pete's Fruit Market
2323 N MLK Dr. Milwaukee, WI 53212
02.2021 - 07.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
BBA - Business
University of Wisconsin - Milwaukee
Milwaukee, WI05.2026
Skills
- Sanitation Practices
- Food Preparation
- Kitchen Safety
- Customer service
- Stress management
- Conflict resolution
- Problem-solving abilities
- Adaptability
- Data Entry
- Product Knowledge
- Data Collection
- Call Management
- Information Security
Languages
Hebrew
Limited Working
Timeline
Assistant Cook
Froedtert Hospital
07.2023 - Current
Customer Service Representative
Pete's Fruit Market
02.2021 - 07.2023
BBA - Business
University of Wisconsin - Milwaukee