Jaycie Conn
Texarkana,United States
Summary
Offering reliable and adaptable approach with strong desire to learn and grow in IT positions. Brings understanding of technical troubleshooting fundamentals, while being quick to learn new systems and tools. Ready to use and develop problem-solving and communication skills in any role.
Overview
1
1
year of professional experience
Work History
General Merchandiser
Target
08.2024 - Current
- Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Pushed and stocked product in multiple departments and consistently met time targets.
- Increased customer satisfaction by providing exceptional product knowledge and recommendations tailored to individual needs.
- Maintained a safe shopping environment by adhering to company guidelines regarding cleanliness, health, and safety standards.
IT Service Desk Analyst
Provalus
06.2023 - 06.2024
- Communicated in a calm, professional, and efficient manner; provided emotional/empathetic reassurance to users who were struggling or frustrated
- Used ticketing systems to manage and process support actions and requests
- Collaborated with supervisors to escalate and address customer inquiries or technical issues
- Documented support interactions for future reference
- Diagnosed and troubleshot hardware, software and network issues
- Configured hardware, devices, and software to set up work stations for employees
- Responded to customer inquiries and provided technical assistance over phone
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Provided helpful, informative technical support to customers over the phone
- Assisted customers in identifying issues and explained solutions to restore service and functionality
Education
High School Diploma -
Jasper High School
Jasper, TX06.2023
Skills
- Jira Service Management
- Microsoft 365 (Outlook, Teams, Word, and Excel)
- Confluence
- Communication
- Organization
- Phone Etiquette
- Remote troubleshooting
- Cash handling
- Typing (65-70wpm)
- Merchandise Stocking
- Time Management
Timeline
General Merchandiser
Target
08.2024 - Current
IT Service Desk Analyst
Provalus
06.2023 - 06.2024
High School Diploma -
Jasper High School
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