Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JAYCIE HAYDOCK

Product Marketing Manager | Rochester,MN

Summary

Results-driven direct marketer and head server brings outstanding analytical, multitasking and time management abilities. With over 10 years of experience in leading and mentoring staff and teams. Proactive sales expert with a background of direct sales accomplishment. Solid understanding of digital marketing and website analytics. Focused on applying good relationship-building and project marketing management skills toward maximizing sales success.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Certified Surgical Technologist and Preceptor

Mayo Clinic
Rochester, MN
08.2022 - Current
  • Trained 20+ staff members on operating room procedures, infection control and safety and functionality procedures.
  • Assisted surgeons during operative procedures by anticipating their needs.
  • Provided technical assistance to surgeons, surgical nurses or anesthesiologists.
  • Demonstrated knowledge of principles of asepsis while preparing and caring for patients undergoing surgery.
  • Provided instruction on proper techniques of handling instruments to new team members.
  • Participated in continuing education activities related to job responsibilities.
  • Helped maintain an organized working environment in the OR through cleaning, stocking supplies, and organizing.
  • Identified potential problems before they occurred by closely observing the sterile field and personnel involved in the procedure.
  • Responded quickly and efficiently to changes in patient status or emergency situations.
  • Collaborated with operating room staff to cultivate efficiency and prepare for scheduled and emergency procedures.
  • Understood and followed oral and written directions.
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Recognized by management for being hard-working, prepared, and providing exceptional patient care.

Direct Marketing Sales Representative

Itworks Global
Palmetto
06.2020 - 06.2022
  • Recruited and motivated a high-performing sales team.
  • Tracked communications strategies, advertising campaigns and marketing approaches to measure successes and failures.
  • Analyzed customer feedback and sales trends to develop strategies for improving performance.
  • Resolved customer complaints promptly and professionally.
  • Sourced marketing data from existing sources, keeping costs down and diversifying streams for maximum usefulness.
  • Advised customers on product features, prices, availability, delivery options.
  • Conducted research to identify target markets for new products.
  • Prepared reports summarizing sales activity and progress toward goals.
  • Participated in team meetings to discuss strategies for increasing sales volume.
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained updated knowledge through continuing education and advanced training.
  • Collaborated with others to discuss new opportunities.
  • Maintained open communication with team members resulting in successful project outcomes.

Certified Surgical Technologist

Marshfield Clinic Ambulatory Surgery Center
Marshfield, WI
07.2018 - 07.2020
  • I worked as a certified surgical technologist at an outpatient surgical center
  • I had thorough training in all specialties and specifically specialized in Plastics and ENT.
  • Prepared operating room for surgical procedures, including setting up sterile field.
  • Reviewed surgical requirements and prepped operating room with appropriate tools, equipment and instruments.
  • Used hemostatic clamps, suture ligatures and electrocautery equipment to control bleeding.
  • Set up equipment, tools and supplies for procedures and organize instruments as directed in surgeons' preference cards.
  • Ensured that all equipment was functioning properly prior to use in the operating room.

Head Server

Grazies Italian Grill
Stevens Point, WI
09.2013 - 12.2018
  • Participated in team meetings to discuss new menu items or changes in policy.
  • Greeted guests and answered questions about menu items.
  • Developed training materials for new employees on restaurant policies, procedures, and standards.
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Trained new servers on menu items and restaurant standards.
  • Resolved customer complaints in a professional manner while maintaining positive relationships with customers.
  • Served high volume of tables at once and simultaneously supervised serving staff.
  • Attended meetings to learn and share information and find ways to enhance customer dining experience.
  • Assigned duties to servers and monitored their performance.
  • Managed opening and closing duties to facilitate restaurant operations.
  • Supervised service staff in providing quality service to customers in a timely manner.

All-Star Cheerleading Coach

Royalty Athletics
Stevens Point, WI
01.2013 - 05.2015
  • Attended competitions to provide support and guidance to athletes while competing.
  • Adjusted coaching techniques to meet athlete needs and address strengths and weaknesses.
  • Provided instruction on proper technique, form, and execution of stunts, jumps, and tumbling skills.
  • Served as a role model for athletes by exhibiting sportsmanship both on and off the court, mat, field.
  • Evaluated individual performance during practices to identify areas needing improvement or reinforcement.
  • Guided athletes with encouragement, motivation and nutritional advice to support athletic performance and overall well-being.
  • Worked closely with other coaches to develop comprehensive training regimens for each level of the program from beginner to advanced levels.
  • Assisted in creating a positive team culture through motivation and encouragement of team members.

Education

Associate's degree - Certified Surgical Technologist

Mid-State Technical College
Marshfield, WI
05-2018

General education requirements - Health Science

University of Wisconsin Stevens Point
Stevens Point, WI

Skills

  • Customer service
  • High quality patient care
  • Team player
  • Analytical
  • People skills
  • Quick learner
  • Autodidactic
  • Problem solving
  • Leadership skills
  • Organization skills
  • Active listener
  • Conflict resolution
  • Attention to detail
  • Communication skills
  • Time management
  • Critical thinking
  • Marketing Strategies
  • Staff Training and Mentoring

Certification

  • Certified Surgical Technologist
  • CPR Certification
  • BLS Certification

Timeline

Certified Surgical Technologist and Preceptor

Mayo Clinic
08.2022 - Current

Direct Marketing Sales Representative

Itworks Global
06.2020 - 06.2022

Certified Surgical Technologist

Marshfield Clinic Ambulatory Surgery Center
07.2018 - 07.2020

Head Server

Grazies Italian Grill
09.2013 - 12.2018

All-Star Cheerleading Coach

Royalty Athletics
01.2013 - 05.2015

Associate's degree - Certified Surgical Technologist

Mid-State Technical College

General education requirements - Health Science

University of Wisconsin Stevens Point

Similar Profiles

  • Sai Inesh Nallamothu

    Sai Inesh NallamothuSai Inesh Nallamothu

    Medical Clinic Shadowing at Mayo Clinic and the Minneapolis Clinic of NeurologyMedical Clinic Shadowing at Mayo Clinic and the Minneapolis Clinic of Neurology

  • Yadira Martinez

    Yadira MartinezYadira Martinez

    Registered Nurse, Charge at Mayo Clinic Specialty Clinic Outpatient PsychiatryRegistered Nurse, Charge at Mayo Clinic Specialty Clinic Outpatient Psychiatry

  • Lori A. Hosek

    Lori A. HosekLori A. Hosek

    RN, Dialysis at NE Clinic Outpatient Dialysis Center, Mayo ClinicRN, Dialysis at NE Clinic Outpatient Dialysis Center, Mayo Clinic

  • Madison Parker

    Madison ParkerMadison Parker

    Patient Care Technician at Mayo ClinicPatient Care Technician at Mayo Clinic

  • SATISH PRANAV D

    SATISH PRANAV D SATISH PRANAV D null

    Product Manager(Product&Portfolio Strategy)-Wealth at ICICI BankProduct Manager(Product&Portfolio Strategy)-Wealth at ICICI Bank

CREATE PROFILE
JAYCIE HAYDOCK