Jayda Alexander
Alexandria,VA
Summary
Organized and service driven professional with proven experience in administrative support, scheduling, and customer service. Skilled in managing calendars, coordinating communications, and maintaining confidentiality to support leadership and organizational goals. Adept at prioritizing tasks and fostering relationships to ensure seamless operations and exceptional outcomes.
Overview
4
4
years of professional experience
Work History
Diplomatic Security Assistant
Department of State
12.2023 - Current
- Authored and presented 20+ detailed reports on security breaches and investigations to management, providing actionable insights to enhance site safety.
- Maintained accurate shift logs and produced daily security reports documenting 100% of incidents and activities, ensuring clear records for compliance and review.
- Coordinated shift relief across 5+ locations, ensuring seamless transitions and promptly resolving 95% of scheduling conflicts to maintain operational efficiency.
- Screened 200+ individuals weekly for site access, ensuring strict adherence to security protocols and mitigating potential risks.
- Delivered exceptional customer service while managing sensitive information with 100% confidentiality, fostering trust, and maintaining the integrity of assignments.
Owner & Operator
Pisces Creations
05.2021 - Current
- Managed all aspects of business operations, including creating custom resin products ensuring a keen attention to detail with order specifications
- Providing exceptional customer service and prompt response to inquiries ensuring client satisfaction and loyalty
- Handled customer inquiries and orders professionally, delivered over 150 custom resin products with a 98% customer satisfaction rate, ensuring meticulous attention to detail and meeting strict order specifications.
- Planned and coordinated participation in local events and craft fairs, showcasing products, networking with customers, and driving revenue through in-person sales
- Utilized social media platforms effectively to promote products, engage with followers, and grow an online presence, resulting in increased sales and brand awareness
Concierge
The Point at Eisenhower Square
04.2022 - 11.2023
- Provided exceptional customer service by addressing 100+ guest inquiries weekly, coordinating special requests, and resolving concerns, contributing to a 15% increase in resident satisfaction scores.
- Facilitated effective communication between residents and property management by efficiently managing administrative tasks and ensuring timely responses to requests.
- Oversaw multiple responsibilities simultaneously, showcasing strong organizational and time management skills to maintain smooth day-to-day operations.
- Demonstrated adaptability by quickly mastering new systems and procedures, ensuring operational efficiency and consistently improving customer experiences.
Server
Kickback Jack's
09.2021 - 07.2022
- Delivered outstanding customer service by anticipating guest needs, providing personalized recommendations, and ensuring a memorable dining experience
- Maintained a friendly and professional demeanor in a fast-paced environment, effectively handling multiple tables and prioritizing tasks to exceed guest expectations
- Quickly resolve customer concerns with empathy and efficiency, turning challenges into positive experiences to ensure satisfaction
- Built strong rapport with guests through active listening and clear communication, fostering loyalty and repeat visits
- Collaborated with kitchen staff and fellow servers to deliver accurate orders and timely service, maintaining a 98% on-time delivery rate and enhancing team performance.
Education
Associates Degree - General Studies
Richard Bland College of William & Mary
Petersburg, VA05.2020
Skills
- Top Secret Clearance
- Administrative Support
- Time Management
- Customer Service
- Microsoft Office
- Travel Coordination
- Document Preparation
- Event Management
- Data entry
Timeline
Diplomatic Security Assistant
Department of State
12.2023 - Current
Concierge
The Point at Eisenhower Square
04.2022 - 11.2023
Server
Kickback Jack's
09.2021 - 07.2022
Owner & Operator
Pisces Creations
05.2021 - Current
Associates Degree - General Studies
Richard Bland College of William & Mary
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