Summary
Overview
Work History
Education
Skills
Timeline
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Jayda Baker

Shelby Township,MI

Summary

Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills.

Overview

7
7
years of professional experience

Work History

Executive Liaison

General Motors - Aston Carter
07.2022 - Current
  • Addressed escalated concerns beyond what Tier 1 and Tier 2 contact centers could handle.
  • Handles the most at-risk customers, post-vehicle sale by evaluating cases, assessing what is most urgent, and determining the most appropriate method to resolve the case.
  • Responsible for buyback prevention for the company and mitigating customer concerns to alleviate liability on the dealerships.
  • Consistent and effective utilization of advanced problem-solving, resolution, and decision-making skills, customer-focused proactive resolution thinking, and de-escalation tactics.

Licensing Specialist

Rocket Mortgage
01.2021 - 03.2022
  • Managed a team of 200 Mortgage Loan Originators education, training, and exams
  • Ensured each team members’ state licenses remained in compliance with the states regulations to prevent fines
  • Collaborated with team to ensure that over 10,000 state licenses were submitted for renewal prior to deadline 7% faster than previous year.

Client Service Coordinator

Banfield Pet Hospital
12.2019 - 09.2020
  • Maximized medical team productivity by 10% by driving the flow of clients and pets through the hospital
  • Ensured good communication with associates and clients and coordinated the care of clients in an efficient manner
  • Advocated for Clients to ensure that all benefits included in their plan are received which increased hospital productivity by 30 %.

Bartender

Urban Feast
12.2017 - 08.2019
  • Collaborated with team members in order to ensure that all orders are accurate and prepared in a timely manner
  • Trained new servers on restaurant safety procedures, protocols, and customer service.

Keyholder

Bath and Body Works
08.2016 - 11.2017
  • Analyzed payroll targets to ensure that scheduling needs were fulfilled during operating hours
  • Developed and implemented sales plan that increased customer to sale conversion in one quarter
  • Promoted to manager during tenure due to an outstanding leadership and customer service skills in previous role.

Education

Bachelor of Science - Animal Science, Companion & Exotic Animal Biology, Plant, Animal, and Microbial Biotechnology

Michigan State University
East Lansing, Michigan
05.2019

Skills

  • Customer Relations
  • Policy and Procedure Adherence
  • Documentation
  • Active Listening
  • Prioritization
  • Conflict Resolution
  • Managing Multiple Tasks
  • Customer Retention Strategies
  • Critical Thinking
  • Problem-Solving Ability
  • Microsoft Office
  • Calm and Professional Under Pressure

Timeline

Executive Liaison

General Motors - Aston Carter
07.2022 - Current

Licensing Specialist

Rocket Mortgage
01.2021 - 03.2022

Client Service Coordinator

Banfield Pet Hospital
12.2019 - 09.2020

Bartender

Urban Feast
12.2017 - 08.2019

Keyholder

Bath and Body Works
08.2016 - 11.2017

Bachelor of Science - Animal Science, Companion & Exotic Animal Biology, Plant, Animal, and Microbial Biotechnology

Michigan State University

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Jayda Baker