Jayda Decker
MCI East Regional Brig
1
Language
8
years of professional experience
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.
Work History
HOUSE MANAGER
1 Year 2 Months- Managed household operations and delivered client-centered support daily, ensuring a safe, organized, and nurturing environment for all family members.
- Coordinated schedules, routines, and daily responsibilities to ensure household needs were met in a timely, organized, and dependable manner.
- Addressed daily behavioral concerns and household needs, reinforcing respectful communication and positive habits while modeling patience and professionalism.
- Reviewed plans and provided updates to parents weekly, fostering consistent development for multiple children through effective communication and support.
- Created structured reading and learning activities several times per week to encourage curiosity, confidence, and positive interaction in a safe, organized environment.
- Built trust with families by maintaining confidentiality, following expectations, and providing consistent support with a positive and service-oriented attitude.
- Adapted communication style based on individual needs to promote understanding, cooperation, and a supportive environment.
CORRECTIONS SPECIALIST
1 Year 9 Months- Supported daily correctional operations in a structured, policy-driven environment by communicating with individuals, maintaining accurate records, and ensuring safety, accountability, and compliance.
- Used de-escalation techniques and sound judgment during high-pressure interactions to resolve sensitive concerns, reduce disruptions, and maintain a respectful service environment.
- Addressed daily questions and concerns in a professional manner, applying policies and procedures to deliver fair and consistent outcomes.
- Monitored daily activities across assigned shifts, maintaining accurate documentation and communicating key updates to leadership and team members to enhance operational efficiency.
- Provided calm, respectful communication during routine and complex interactions, helping individuals understand expectations, next steps, and available support.
- Collaborated with team members to share updates, address operational needs, and support consistent service delivery across shifts.
- Demonstrated strong attention to detail when reviewing information, following procedures, and documenting incidents or daily activity reports.
Education
Bachelor of Science - Psychology
Skills
Customer care | Client communication | Active listening | Problem resolution | Conflict resolution | Account management | Documentation | Compliance | Relationship-building | Process optimization
Microsoft Excel | Microsoft Access | CRM systems | Data entry | Record management | Emergency response | Background screening
LANGUAGES
English (Fluent)
Timeline
HOUSE MANAGER
06.2025 - CurrentRead More
CORRECTIONS SPECIALIST
MCI East Regional Brig
12.2018 - 09.2020Read More
Liberty University
Bachelor of Science from Psychology
Read More