Jayda Franklin
Dallas
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision, offering keen attention to detail and strong decision-making skills to manage multiple tasks.
Overview
5
5
years of professional experience
Work History
Sales Leader
PNC Bank, NA
09.2022 - Current
- Enhance product knowledge through continuous training and workshops.
- Negotiate mutually beneficial contracts skillfully, for both clients and the company.
- Manage risk/return and drive quality for new and/or existing clients. Actively identify and mitigate different types of risk.
- Actively acquire new clients and/or expand existing client relationships to enhance experience. Bring the full range of PNC's products and services to clients to proactively identify and successfully convert sales opportunities.
- Develop team members while monitoring progress against individual goals. Effectively plan, organize, direct, analyze, and evaluate team and processes. Connect strategy to day-to-day activities and update the team regularly.
Lockbox Processor
PNC Bank, NA
11.2020 - 09.2022
- Maintained secure handling of confidential information with strict adherence to company policies and regulations.
- Ensured accurate payment processing by diligently verifying checks, stubs, and envelopes in a timely manner.
- Improved lockbox processing efficiency by accurately sorting and batching mail received from clients.
- Promoted a positive work environment by actively participating in team meetings and discussions related to process improvements.
AmeriCorps Member
AmeriCorps Program
08.2019 - 06.2020
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Collaborate as a team to create learning environments where all students can succeed.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Education
No Degree - Political Science
Vanderbilt University
Nashville, TNSkills
- Team Management
- Data-driven decision-making
- Documentation and Recordkeeping
- Data Entry
- Customer Service
- Administrative Support
- Customer and client relations
- Computer Proficiency
Timeline
Sales Leader
PNC Bank, NA
09.2022 - Current
Lockbox Processor
PNC Bank, NA
11.2020 - 09.2022
AmeriCorps Member
AmeriCorps Program
08.2019 - 06.2020
No Degree - Political Science
Vanderbilt University