Jayda Hancock
Sugar Land,TX
Summary
Motivated to become better at everything I do. I work well in high volume environments, willing to adjust to any pace or change. As a server I love giving the best quality service to every guest that walks in the door. Ensuring an amazing experience!
Overview
5
5
years of professional experience
Work History
Assistant Manager
Gringos Tex Mex
01.2023 - 05.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Bartender
Gringos Tex Mex
08.2022 - 01.2023
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Followed strict recipes and drink measurements to minimize product used.
Server
Gringos Tex Mex
08.2021 - 07.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Take-Out Server
Gringos Tex Mex
08.2020 - 10.2021
- Managed high-volume orders with strong multitasking skills, maintaining accuracy and timeliness.
- Enhanced customer satisfaction by taking accurate and timely phone orders for takeout.
- Maintained a clean and organized work area, ensuring efficient service throughout the shift.
- Operated cash register to accept cash, debit and credit card payments from customers.
Host
Outback Steakhouse
05.2019 - 05.2020
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
High School Diploma -
Klein High School
Klein, TX05.2021
Skills
- Task Delegation
- Staff Training and Development
- Conflict Resolution
- High-volume dining
- Table Bussing
- Performance Improvement
- Team leadership and coaching
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Team player attitude
- Outgoing Personality
- Engaging personality
- Effective Time Management
- Adaptable to change
Timeline
Assistant Manager
Gringos Tex Mex
01.2023 - 05.2024
Bartender
Gringos Tex Mex
08.2022 - 01.2023
Server
Gringos Tex Mex
08.2021 - 07.2022
Take-Out Server
Gringos Tex Mex
08.2020 - 10.2021
Host
Outback Steakhouse
05.2019 - 05.2020
High School Diploma -
Klein High School
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