Jayda Harris
College Station,TX
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Sales Manager Trainee
Denver Mattress
Bryan, TX
10.2023 - Current
- Participated in ongoing professional development opportunities to enhance managerial skills continually.
- Managed opening and closing procedures.
- Provided excellent customer service through active listening, problem-solving, and effective communication skills.
- Developed strong client relationships for repeat business and increased referrals.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
- Analyzed sales data regularly to recognize patterns, capitalize on opportunities, and address areas of concern within the team’s performance metrics.
Barista Shift Lead
Classic Rock Coffee
Navasota, TX
02.2022 - 08.2023
- Provided excellent customer service and ensured all customers left satisfied.
- Trained new baristas on proper procedures for making drinks, handling cash transactions, and cleaning duties.
- Monitored the performance of staff to ensure that quality standards were met.
- Assisted in developing menus and creating special drinks.
- Resolved customer complaints or referred them to a manager as needed.
- Scheduled shifts for barista staff based on business needs and availability of personnel.
- Performed opening and closing tasks such as setting up equipment and cashing out registers at the end of the shift.
- Helped create promotional materials such as flyers or coupons to promote products or services.
- Developed relationships with vendors to obtain discounts on coffee beans or other items.
- Provided guidance and mentoring to junior baristas on techniques for making espresso-based beverages.
Lead Generator
Lone Star Roof Systems
College Station, TX
06.2020 - 11.2021
- Identified and qualified potential customers through outbound calling.
- Created and maintained a database of leads for follow-up by sales team.
- Provided customer service support and addressed customer inquiries.
- Researched potential leads to identify key decision makers within target organizations.
- Developed effective scripts for making cold calls, managing conversations, and overcoming objections.
- Analyzed customer needs and recommended appropriate products and services.
- Assisted with marketing campaigns to drive lead generation initiatives.
- Monitored industry trends and competitor activity to stay abreast of market changes.
- Conducted product demonstrations over the phone or via webinars.
Education
High School Diploma -
Navasota High School
Navasota, TX05.2021
Skills
- Shop Opening and Closing
- Team Building and Leadership
- Supply Ordering
- Shift Scheduling
- Work Planning and Prioritization
- POS Systems
- Product Recommendations
- Complaint Handling
- Customer Service
- ServSafe Certification
- Product Promotion
- Retail Operations
- Inventory Management
- Verbal and Written Communication
- Attention to Detail
- Friendly, Positive Attitude
- Customer Relations
- Data Entry
- Microsoft Word
- Goals and performance
- Team building and development
- Sales Goals
Accomplishments
- Recognized as Employee of the month for outstanding performance and team contributions.
Affiliations
- Member, Small Business Association (2022 - present)
Certification
- Servsafe Manager Training - 2021
Timeline
Assistant Sales Manager Trainee
Denver Mattress
10.2023 - Current
Barista Shift Lead
Classic Rock Coffee
02.2022 - 08.2023
Lead Generator
Lone Star Roof Systems
06.2020 - 11.2021
High School Diploma -
Navasota High School