Jayda Pleasant
San Antonio,TX
Summary
Friendly and experienced hospitality professional with over 7 years in customer service and bartending. Skilled in fast-paced environments with a proven ability to upsell, handle POS systems, and create a welcoming experience for every guest. Certified in food safety and alcohol service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bar Manager
Nowhere Bar
San Antonio, TX
04.2025 - Current
- Closed out cash register and prepared cashier report at close of business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
Bartender
Tryst
San Antonio, TX
03.2025 - 06.2025
- Serve cocktails and beverages while creating a positive guest experience
- Maintain cleanliness and organization of the bar area
- Provide recommendations and upsell specialty drinks
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
Bartender / Server
BJ's Restaurant & Brewhouse
San Antonio, TX
03.2023 - 03.2025
- Delivered prompt, friendly service in high-volume setting
- Mixed drinks, took food orders, and managed POS transactions
- Collaborated with team to ensure guest satisfaction
Waitress / Bartender
Buffalo Wild Wings
San Antonio, TX
11.2017 - 01.2024
- Provided table service and fulfilled drink orders
- Prepared a variety of cocktails and beverages
- Anticipated guest needs and resolved issues quickly
Customer Service Representative
AmeriSave Mortgage
Remote
01.2021 - 05.2021
- Assisted clients with home refinancing and financing
- Managed high volumes of inbound and outbound calls
- Delivered exceptional service and maintained accurate records
Shift Leader
Smoothie King
San Antonio, TX
02.2017 - 07.2017
- Supervised team and ensured quality customer service
- Blended smoothies and managed guest interactions
- Trained new employees on product knowledge and procedures
Education
Associate's Degree - undefined
Skills
- Bartending (3 years)
- Restaurant & Service Industry Experience (7 years)
- Sales & Upselling
- POS Systems
- Cold Calling
- Time Management
- Customer Service
- Team Collaboration
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
Certification
- TABC Certified
- Food Handler Certification
Timeline
Bar Manager
Nowhere Bar
04.2025 - Current
Bartender
Tryst
03.2025 - 06.2025
Bartender / Server
BJ's Restaurant & Brewhouse
03.2023 - 03.2025
Customer Service Representative
AmeriSave Mortgage
01.2021 - 05.2021
Waitress / Bartender
Buffalo Wild Wings
11.2017 - 01.2024
Shift Leader
Smoothie King
02.2017 - 07.2017