Jay David Silva
Haven,KS
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
16
16
years of professional experience
Work History
General Manager of Operations
Menards Inc. - Home Improvement
Wichita, KS
07.2019 - Current
- Developed and implemented operational policies and procedures to improve efficiency.
- Created and managed annual operating budget for the department.
- Oversaw daily operations of multiple departments, ensuring compliance with established protocols.
- Staffing and HR work.
- Looking market trends and providing great service to be the best in the market.
- Sales.
- Training and Coaching.
Franchise Owner/General Manager
Fitness 1440
Inverness, MS
05.2015 - 10.2017
- Developed and implemented a marketing strategy to increase customer loyalty and brand awareness.
- Conducted regular meetings with staff members to ensure high standards of service delivery.
- Monitored the performance of franchisees, providing guidance and support when necessary.
Owner Operator
AJ's physical therapy
Auckland , NZ
04.2008 - 05.2014
- Developed business plan and budget to maximize profitability.
- Analyzed market trends and customer feedback to identify opportunities for growth.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Treating patients with their injuries and rehabilitation.
- Working side by side with outpatient hospitals.
Education
Master of Arts - Bachelor of Physical Therapy.
Auckland United
New Zealand, Auckland 02-2008
Bachelor of Science - Bachelor of Sports Science
New Zealand Institute of Sports
AUCKLAND, NEW ZEALAND 02-2004
Skills
- Lead from front
- Energetic
- Positive
- Passionate
- Effective leader
- Caresmatic
- Great Communicator
- Creat viable solutions for problems
- Humerus
- Work great under pressure
- Put others first
- Trustworthy
- Reliable
- Staff Development
- Operations Management
- Business Analysis
- Quality Assurance
- Cost Control
- Resource Allocation
- Administrative Management
- Revenue Generation
- Inventory Management
- Program Administration
- Customer Service Management
- KPI Tracking
- Customer Retention
- Schedule Management
Timeline
General Manager of Operations
Menards Inc. - Home Improvement
07.2019 - Current
Franchise Owner/General Manager
Fitness 1440
05.2015 - 10.2017
Owner Operator
AJ's physical therapy
04.2008 - 05.2014
Master of Arts - Bachelor of Physical Therapy.
Auckland United
Bachelor of Science - Bachelor of Sports Science
New Zealand Institute of Sports