Troy Ledlow
Clermont,FL
Summary
Knowledgeable Operations Manager with over ten years of experience utilizing dynamic leadership skills to apply superior planning and problem-solving abilities to enhance performance and financial management with a focus on safety standards and customer satisfaction. Resilient in developing teams while increasing productivity by improving processes.
Overview
13
13
years of professional experience
Work History
General Manager of Operations
Restaurant Technologies
04.2019 - Current
- People Leadership: Responsible for leading and developing teams to drive high performance while upholding Restaurant Technologies' values. Responsible for developing, managing, and coaching operations managers and employees both in person and virtually.
- Customer Service & Reliability: Responsible for executing high levels of customer service in an efficient manner. Collaborate with Operations Managers, Regional Planners, Ops Support Admin, along with other functional partners to ensure the ability to meet customer demand. Ensure that customers are satisfied and any inquiries, incidents, and issues are resolved in timely manner.
- Operational Performance: Responsible for achieving depot operations performance through continuous improvement practices and leading Operational Excellence. Specific responsibilities include managing facility expenses and service and distribution performance through efficient operations. Responsible for leading the overall safety, DOT, quality control management practices and HACCP standards within the facility.
Operations Manager
Williams-Sonoma
06.2017 - 04.2019
- Led a team of 34 associates that was made up of team leads and production associates.
- Responsible for over 100 hundred associates while also overseeing hiring and training of new peak season employees to meet the holiday demand.
- Responsible for the daily production planning, driving safety, forecasting of supplies needed, and coaching of team leads while also meeting department KPIs, safety, service, quality, and cost.
- Ensured the adherence to safety standards by conducting a regular walkthrough, inspections, and JSAs of production equipment and conveyer systems.
Production Manager
MCR Safety
01.2014 - 06.2017
- Managed a team of 20+ employees in the production department.
- Trained staff on safety procedures, quality standards, and equipment operations.
- Coached and motivated team members by providing appropriate training and growth opportunities.
- Increased overall productivity by identifying problem areas in the production process and proposing solutions.
Inside Sales Representative
Flint Hydraulics
09.2012 - 01.2014
- Responsible for the promotion and sales of hydraulic pumps, motors, and valves for heavy machinery.
- Daily responsibilities included: quoting, processing sales orders, and handling customer returns.
- Nurtured strong long-term customer relationships through regular check-ins while keeping them informed of relevant updates and promotions.
- Maintained up-to-date knowledge of hydraulic equipment to best serve customers.
Retail Store Sales Manager
Mattress Firm
05.2011 - 09.2012
- Responsible for managing the day-to-day operations of one of the highest volume stores in Memphis.
- Nurtured relationships with consumers through a friendly demeanor and a superior knowledge of the product being sold.
- Oversaw the store marketing material, end of month inventory, and basic accounting for store closure.
- Served as the district customer service representative.
Education
Bachelor of Science - Exercise Science
Freed-Hardeman University
Henderson, TN05.2011
Skills
- Safety - conscious leader
- Developing front line team and leaders
- Operations Management
- Excellent Communicator
- Expense Control
- Inventory Management
- Conflict Resolution
- Performance Evaluations
- Continuous Improvement
- Hiring and Onboarding
- P&L Experience
Timeline
General Manager of Operations
Restaurant Technologies
04.2019 - Current
Operations Manager
Williams-Sonoma
06.2017 - 04.2019
Production Manager
MCR Safety
01.2014 - 06.2017
Inside Sales Representative
Flint Hydraulics
09.2012 - 01.2014
Retail Store Sales Manager
Mattress Firm
05.2011 - 09.2012
Bachelor of Science - Exercise Science
Freed-Hardeman University
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