Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jayden Allen

Summary

Recent UC Davis Cybersecurity graduate with 3 years of experience providing exceptional customer service. Eager to start a career in IT and learn from a professional team while providing strong communication skills to help others grow and feel more confident with their use of technology.

Overview

3
3
years of professional experience

Work History

PBX Operator

Santa Rosa Memorial Hospital
10.2023 - Current
  • Direct incoming calls to internal personnel and departments, routing to best-qualified department.
  • Support customers by managing 200+ calls per day with speed and accuracy while maintaining professionalism and upbeat tone.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Effectively operate switchboard and overhead paging system.
  • Operate Netpage and imitating codes.
  • Function as radio liaison with Security and Engineering staff

Clerk Ll

Estes Trucking Company
02.2021 - 03.2023
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Routed business correspondence, documents, and messages to correct departments and staff members.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Trained staff members to perform work activities and use computer applications.


Education

Cybersecurity Certificate - Cybersecurity

University of California - Davis
Davis, CA
09.2023

Associate of Arts -

San Joaquin Delta College
Stockton, CA
05.2021

Skills

  • MS Office proficient
  • Networking and Cybersecurity
  • Excellent customer service skills
  • Excellent verbal and written communication skills
  • Multi-line Telephone systems
  • Administrative/Clerical Support

Timeline

PBX Operator

Santa Rosa Memorial Hospital
10.2023 - Current

Clerk Ll

Estes Trucking Company
02.2021 - 03.2023

Cybersecurity Certificate - Cybersecurity

University of California - Davis

Associate of Arts -

San Joaquin Delta College

Similar Profiles

CREATE PROFILE
Jayden Allen