Jayden Betancourt
The Bronx,NY
Summary
Friendly professional with many years of experience working as welcoming and inviting presence at high-end hotels and apartment buildings. Enthusiastic and helpful customer support staff member catering to specific needs and enhancing overall experiences.
Overview
9
9
years of professional experience
Work History
Doorman/Hallman
Douglas Elliman
New York, New York
04.2024 - 09.2024
- Greeted customers and visitors as they arrived at the premises, checked their identification and provided directions when necessary.
- Assisted with loading and unloading of vehicles.
- Monitored CCTV systems, responding quickly to any security issues or suspicious activity.
- Reported any maintenance issues or damage to property to the relevant personnel in a timely manner.
- Supervised deliveries and ensured that goods were stored securely until collected by authorized staff members.
- Arranged private or taxi transportation for residents and guests, gathered packages and delivered personal belongings to resident apartments.
Doorman / Concierge
Douglas Elliman
New York, NY
09.2023 - 12.2023
- Meeting, greeting and directing residents and guests
- Verifying and recording visitor information
- Answering calls professionally and assists callers with directions or instructions for the building
- Receive and process incoming and outgoing laundry, shipments and/or mail/packages
- Responsible for reporting any problems to the Superintendent or Management, which includes but is not limited to tenants' concerns about the condition of the building
- Collect COI for new moving in tenants and also collect deposits for using the various amenities throughout the building
- Maintain logbooks for visitors and contractors.
Doorman / Porter
Douglas Elliman
New York, NY
05.2023 - 09.2023
- Meeting, greeting and directing residents and guests
- Verifying and recording visitor information
- Answering calls professionally and assists callers with directions or instructions for the building
- Receive and process incoming and outgoing laundry, shipments and/or mail/packages
- Monitor lobby traffic and alert residents to arriving guests and deliveries
- Maintain logbooks for visitors and contractors
- Responsible for cleanliness and maintenance of assigned building
- Responsible for reporting any problems to Superintendent or Management, which includes but not limited to tenants concerns about condition of building
- Checks specific areas for debris, cleanliness, and maintenance
- Follows established procedures set by management
- Assists handyman as instructed.
Bank Teller
TD Bank
Bronx, NY
01.2022 - 01.2023
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Performed cash handling duties including counting currency, coins and checks.
Cashier/Sales Floor Associate
Old Navy
The Bronx, NY
04.2019 - 03.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Production Worker & Sales Floor
Skibbo's Beer & Discount Soda
The Bronx, NY
06.2015 - 09.2018
- Responsible for greeting customers, arranging displays, offering information about products, demonstrating features, and maintaining the store area clean and organized.
- Kept operations area neat and orderly to minimize obstacles.
- Communicated with team members regarding tasks assigned during shift.
- Loaded and unloaded delivery trucks with pallet jacks and hand carts.
Education
Eugenio María de Hostos Community College of The City University of New York
Bronx, NY09.2021
High School Diploma -
Bronx High School For Writing And Communication Arts
Bronx, NY06.2019
Skills
- Multitasking
- Professionalism
- Problem-Solving
- Concierge services
- Active Listening
- Team Player
- Adaptability and Flexibility
- Critical Thinking
- Cooperative Attitude
Timeline
Doorman/Hallman
Douglas Elliman
04.2024 - 09.2024
Doorman / Concierge
Douglas Elliman
09.2023 - 12.2023
Doorman / Porter
Douglas Elliman
05.2023 - 09.2023
Bank Teller
TD Bank
01.2022 - 01.2023
Cashier/Sales Floor Associate
Old Navy
04.2019 - 03.2020
Production Worker & Sales Floor
Skibbo's Beer & Discount Soda
06.2015 - 09.2018
Eugenio María de Hostos Community College of The City University of New York
High School Diploma -
Bronx High School For Writing And Communication Arts