JAYDEN BRADLEY
Apopka,FL
Summary
Results-driven professional with experience in customer service, healthcare advocacy, and team leadership. Skilled in supporting diverse populations by navigating complex systems, resolving concerns, and delivering high-quality service in fast-paced environments. Proven ability to manage daily operations, lead teams, and maintain efficiency as a Shift Manager, while also providing compassionate patient support as a Patient Advocate. Experienced in telecommunications and financial services through roles with AT&T and American Express, handling account management, troubleshooting, and sensitive customer interactions with professionalism and accuracy. Recognized for strong communication, problem-solving abilities, and a commitment to enhancing customer and patient experiences.
Overview
7
7
years of professional experience
Work History
Patient Advocate
Florida Blue - Blue Cross Blue Shield Of Florida
Orlando, FL
03.2025 - Current
- Guided patients through healthcare options and benefits, ensuring comprehensive understanding of coverage details.
- Coordinated communication between patients and providers to resolve issues and enhance service delivery.
- Educated patients on health plan features, empowering informed decision-making regarding their care.
- Facilitated access to resources and services, streamlining patient experiences within the healthcare system.
- Facilitated claims processing inquiries, delivering timely updates to patients on claim statuses.
Sales Associate
AT&T
Apopka, FL
06.2022 - 12.2024
- Delivered exceptional customer service to enhance customer satisfaction and loyalty.
- Assisted customers in selecting products that meet their needs and preferences.
- Maintained knowledge of current promotions, products, and services to drive sales.
- Collaborated with team members to achieve store sales goals and objectives.
- Trained new associates on effective sales techniques and product knowledge.
- Implemented inventory management processes to ensure product availability and accuracy.
- Developed relationships with customers to foster repeat business and referrals.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Customer Service Representative
American Express
Lake Mary, FL
01.2020 - 06.2022
- Addressed customer inquiries across various channels, ensuring prompt and precise responses.
- Facilitated customer account management to enhance user experience and satisfaction.
- Oversaw customer feedback management, escalating issues to enhance service quality and operational efficiency.
- Facilitated collaboration among team members to optimize processes and enhance efficiency.
- Guided junior representatives to cultivate a culture of continuous learning and professional development within the team.
- Navigated high-stress situations with composure, ensuring professionalism while resolving disputes and conflicts.
Shift Manager
McDonald's
Apopka, FL
03.2019 - 11.2021
- Supervised team members to ensure efficient operations during peak hours.
- Trained new staff on customer service protocols and food safety standards.
- Managed inventory control, ensuring adequate stock levels for smooth service.
- Implemented process improvements to enhance order accuracy and reduce wait times.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
- Coordinated shift schedules to optimize workforce productivity and coverage.
- Enforced compliance with health regulations, promoting a safe work environment.
Education
High School Diploma -
Dr. Phillips High School
Orlando, FL05.2019
Skills
- Resource utilization
- Quality assurance
- Healthcare navigation
- Ulysses Certified
- HIPPA Certified
- Data Entry
- CPT Coding
- Problem Solving Skills
- Account Receivable Review
Timeline
Patient Advocate
Florida Blue - Blue Cross Blue Shield Of Florida
03.2025 - Current
Sales Associate
AT&T
06.2022 - 12.2024
Customer Service Representative
American Express
01.2020 - 06.2022
Shift Manager
McDonald's
03.2019 - 11.2021
High School Diploma -
Dr. Phillips High School