Jayden Cortez
Poughkeepsie
Summary
Dynamic Track Manager at RPM Raceway with a proven track record in enhancing customer satisfaction and team performance. Recognized for exceptional problem-solving skills and effective leadership, I implemented quality control measures and conducted thorough inspections, ensuring safety and operational excellence. Committed to fostering a positive work environment and delivering outstanding service.
Overview
2
2
years of professional experience
Work History
Track Manager
RPM Raceway
Poughkeepsie
08.2023 - 02.2025
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned work and monitored performance of project personnel.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Monitored the performance of staff members, providing feedback and guidance when necessary.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
- Implemented quality control measures to uphold company standards.
- Conducted regular track inspections to identify any potential hazards and maintenance issues.
Education
Associate of Science - Visual Arts
Dutchess Community College
Poughkeepsie, NY05-2025
Skills
- Customer service
- Problem solving
- Team leadership
- Attention to detail
- Teamwork
- Professionalism
- Positive attitude
- Verbal and written communication
- Multitasking
- Reliability
Languages
English
Professional
Timeline
Track Manager
RPM Raceway
08.2023 - 02.2025
Associate of Science - Visual Arts
Dutchess Community College