Jayden Davis
Odessa
Summary
Dynamic Field Service Coordinator with a proven track record at Strategic Energy Products, excelling in logistics planning and team leadership. Enhanced customer retention through effective scheduling and problem-solving, while reducing service call completion time. Skilled in health and safety compliance, fostering collaboration among teams to drive operational efficiency and achieve service excellence.
Professional with significant experience in field service coordination, prepared to handle all aspects of role responsibilities. Strong focus on team collaboration and achieving results. Reliable and adaptive to changing needs, ensuring efficient operations. Skills include project management, troubleshooting, and customer relations. Known for strong communication and organizational abilities, consistently delivering high-quality service outcomes.
Overview
5
5
years of professional experience
Work History
Field Service Coordinator/Logistics Specialist
Strategic Energy Products
07.2024 - Current
- Led team of up to 15 service technicians in field activities.
- Reduced time to complete service calls and expertly retained key customers.
- Facilitated communication between office personnel, subcontractors, and customers.
- Maintained schedule of up to 30 service calls.
- Reviewed incoming service requests to prioritize workloads based on urgency and resource availability effectively.
- Provided remote technical support when needed, expediting issue resolution while minimizing technician travel time.
- Managed scheduling and dispatch of field service technicians, ensuring timely onsite support for clients.
- Handled escalated customer complaints professionally and efficiently while maintaining a focus on achieving long-term customer satisfaction and retention.
- Participated in cross-functional meetings to discuss ongoing projects'' status updates, potential roadblocks or challenges requiring collaboration between various departments.
- Coordinated with sales teams to provide pre-and post-sales technical support, resulting in increased customer retention.
Warehouse Operations Manager
Strategic Energy Products
08.2022 - 08.2024
- Managed daily warehouse operations, resulting in reduced waste and optimized space utilization.
- Successfully managed high-volume periods by allocating resources efficiently and maintaining a smooth workflow, ensuring timely delivery of products.
- Developed employee training programs to enhance skill sets and increase overall productivity within the warehouse team.
- Created an open line of communication between warehouse staff members and upper management, fostering transparency across all levels within the organization.
- Organized storage layouts, resulting in increased accessibility of items and improved worker efficiency during retrieval tasks.
- Improved warehouse efficiency by implementing streamlined inventory management processes and procedures.
- Developed strong relationships with suppliers and transportation partners, fostering collaboration and improving overall supply chain efficiency.
Front House Director
Chick Fill A
10.2021 - 11.2022
- Recruited trained, and supervised staff members to maintain high-quality service standards in the residence.
- Enhanced resident satisfaction by implementing a welcoming and supportive living environment.
- Ensured compliance with safety regulations, conducting regular inspections and maintaining up-to-date records.
- Improved communication between residents and staff by implementing feedback channels such as suggestion boxes or open forums.
- Streamlined daily operations for increased efficiency through effective scheduling and staff management.
- Managed budgetary responsibilities, tracking expenses and optimizing resource allocation to meet facility goals.
- Implemented policies and procedures to improve overall house functionality, resulting in smoother daily routines for both staff and residents.
- Maintained cleanliness standards throughout the facility, ensuring a safe and comfortable living environment for all occupants.
- Provided support during move-in/move-out periods by coordinating logistics with students'' families while following established guidelines.
Delivery Driver
Strategic Energy Products
06.2020 - 06.2022
- Delivered packages to customer locations and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Education
High School Diploma -
Odessa High School
Odessa, TX03-2020
Skills
- Health and safety compliance
- Field operations
- Logistics planning
- Scheduling coordination
- Notetaking and documentation
- Telephone communication
- Team leadership
- Service monitoring and evaluation
- Teamwork and collaboration
- Time management
- Leadership skills
- Problem-solving abilities
Timeline
Field Service Coordinator/Logistics Specialist
Strategic Energy Products
07.2024 - Current
Warehouse Operations Manager
Strategic Energy Products
08.2022 - 08.2024
Front House Director
Chick Fill A
10.2021 - 11.2022
Delivery Driver
Strategic Energy Products
06.2020 - 06.2022
High School Diploma -
Odessa High School
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