Jayden Fraime
Cicero,IL
Overview
1
1
year of professional experience
Work History
Guest Services Associate
Hawthorne Race Course
04.2023 - 04.2024
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Implemented innovative strategies to improve overall guest experience by soliciting feedback from customers regularly.
- Gave information about area attractions and provided directions.
- Enhanced guest satisfaction by promptly addressing inquiries and offering personalized recommendations.
- Assisted guests with special requests to ensure a memorable stay and exceptional service.
- Engaged guests entering facility and offered to assistance with wayfinding.
- Handled phone calls professionally, directing callers to appropriate departments or providing information as needed.
- Provided timely assistance to guests, demonstrating superior customer service skills and attention to detail.
- Interacted with customer service team to deliver consistent, exceptional service to all guests.
Line Cook
Wingstop
02.2023 - 04.2023
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Various Positions
The Halal Guys
Countryside, Il
05.2024 - 05.2024
Education
High School Diploma -
Morton West High School
Berwyn, IL05.2024
Skills
- Reliability
- Customer Engagement
- Positive and engaging demeanor
- Cash Handling Accuracy
Languages
Spanish
Native or Bilingual
Timeline
Various Positions
The Halal Guys
05.2024 - 05.2024
Guest Services Associate
Hawthorne Race Course
04.2023 - 04.2024
Line Cook
Wingstop
02.2023 - 04.2023
High School Diploma -
Morton West High School