Jayden Letner
Sioux Falls,SD
Summary
Detail-oriented professional with expertise in credit analysis and policy compliance. Proven track record in streamlining processes and enhancing operational efficiency within financial services.
Overview
6
6
years of professional experience
Work History
Personal Financial Officer
Service First Federal Credit Union
Sioux Falls, SD
10.2025 - Current
- Supported daily operational functions, contributing to efficient financial transactions and member services
- Collaborated with team members to streamline processes for loan approvals and member communications
- Monitored account activities to identify discrepancies and recommend corrective actions
- Ensured regulatory compliance by staying up-to-date with changing financial rules and regulations, implementing necessary adjustments promptly.
- Evaluated credit reports to determine borrower eligibility for loan products.
- Assisted clients in completing loan applications and gathering necessary documentation.
Manager on Duty/Member Center Auditor
Wright-Patt Credit Union
Xenia, OH
10.2023 - 08.2025
- Managed daily operations to maintain compliance with credit union policies and procedures.
- Coordinated staff schedules to optimize service levels and enhance member experience.
- Trained team members on customer service protocols and operational efficiencies.
- Monitored branch performance metrics to identify areas for process improvement.
- Implemented training programs that improved employee knowledge of financial products and services.
- Evaluated risk management processes, ensuring alignment with industry standards and organizational policies.
- Conducted comprehensive internal audits to identify discrepancies and enhance compliance with financial regulations.
Member Experience Representative II / Head Teller
Wright-Patt Credit Union
Xenia, OH
12.2022 - 08.2025
- Supervised daily cash handling and ensured compliance with bank policies.
- Trained and mentored new tellers on operational procedures and customer service excellence.
- Streamlined workflow processes to enhance efficiency and reduce transaction times.
- Managed and resolved complex customer inquiries, fostering positive relationships.
- Mentored team members, enhancing customer service skills and operational efficiency.
- Assisted branch management in implementing new policies and procedures, ensuring smooth transitions for both staff and clients.
- Maintained up-to-date knowledge of federal regulations affecting monetary transactions, ensuring full compliance across all activities.
Shift Lead
Jersey Mike's Subs
Springboro, OH
03.2021 - 07.2022
- Trained and mentored new team members on operational procedures and customer service excellence.
- Implemented process improvements, enhancing efficiency in food preparation and service delivery.
- Supervised daily operations, ensuring compliance with health and safety standards.
- Managed inventory levels, coordinating restocking efforts to maintain optimal supply availability.
- Monitored team performance, providing feedback to optimize workflow and productivity.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Education
Associate of Science - Business Administration
Sinclair Community College
Dayton, OH05.2023
Bachelor of Science - Accounting
Grand Canyon University
Phoenix, AZ08.2028
Skills
- Credit analysis
- Policy compliance
- Documentation review
- Operational efficiency
- Problem Solving
- Organization and planning
- Time management
- Oral and written communications
- Relationship building and management
- Attention to detail
- Ability to work independently and with a team
Timeline
Personal Financial Officer
Service First Federal Credit Union
10.2025 - Current
Manager on Duty/Member Center Auditor
Wright-Patt Credit Union
10.2023 - 08.2025
Member Experience Representative II / Head Teller
Wright-Patt Credit Union
12.2022 - 08.2025
Shift Lead
Jersey Mike's Subs
03.2021 - 07.2022
Bachelor of Science - Accounting
Grand Canyon University
Associate of Science - Business Administration
Sinclair Community College