Jessica Thomson

Credit Analysis and Decision-Making:

• Analyzed credit histories of loan applicants to assess their repayment capabilities.
• Ensured accuracy by meticulously managing pending queues and loan follow-up.
• Leveraged various reports to maintain portfolio quality.
• Offered actionable recommendations to enhance loan strategies and operational efficiency.
• Investigated best practices for lending and made strategic recommendations to management.

Member Assistance:

• Assisted dozens of members daily, both in person and over the phone.
• Guided members toward financial health by recommending suitable loan options.
• Investigated member needs and promptly fulfilled their requests.
• Facilitated smooth transitions to colleagues or other departments when necessary.

Member Education:

• Educated members about available products, services, and lending options.
• Mitigated fraud risks by providing awareness and preventive measures.

Training and Process Improvement:

• Assisted in training new colleagues, ensuring consistent service quality.
• Collaborated in core system changes and tested innovative ideas to enhance operational efficiency.
• Served as a subject matter expert for lending processes.

Human Resources and Finance:

• Processed new hire onboarding, payroll, benefits, and time tracking.
• Managed accounts payable and receivable efficiently.

Warranty Claims and Insurance Support:

• Oversaw warranty claims from intake to completion.
• Assisted service writers with insurance claims, ensuring seamless customer experiences.

Member Service and Cash Handling:

• Assisted members in person and via phone, performing necessary teller functions.
• Maintained cash drawer accuracy and balanced transactions.

Vault Management:

• Managed cash orders, gift card inventories, and balanced cash machines.