Courtney Christensen
Rapid City,SD
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Black Hills Federal Credit Union. Proven ability to manage high-volume transactions with accuracy while training new staff, when needed. Committed to enhancing member satisfaction by working efficiently with great attention to detail, ensuring a positive experience for all members.
Overview
8
8
years of professional experience
Work History
Teller II
Black Hills Federal Credit Union
09.2018 - Current
- Processed member transactions promptly and accurately, minimizing wait times and errors.
- Trained new tellers on operational procedures and member interaction techniques.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for members.
- Maintained cash drawer accuracy by balancing regularly and implementing effective cash handling practices.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
Cosmetologist
The Man Salon
06.2017 - 03.2018
- Provided personalized consultations to assess client needs and preferences.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
Education
Cosmetology License -
Headlines Academy
Rapid City, SDHigh School Diploma -
James I. O'Neill Highschool
Highland FallsSkills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Approachable
- Positive
- Reliable
- Attention to detail
Timeline
Teller II
Black Hills Federal Credit Union
09.2018 - Current
Cosmetologist
The Man Salon
06.2017 - 03.2018
Cosmetology License -
Headlines Academy
High School Diploma -
James I. O'Neill Highschool
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