Tamara Dick
Gallup,NM
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Detail-oriented individual who can handle multiple tasks effectively and efficiently in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Teller II
Pinnacle Bank
Gallup
07.2021 - Current
- Processed customer transactions accurately and efficiently using POS systems.
- Assisted customers with account inquiries and resolved issues promptly.
- Maintained cash drawer, ensuring compliance with balancing procedures daily.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
Claims Technician
Blue Cross Blue Shield of New Mexico
Albuquerque, NM
03.2018 - 04.2021
- Reviewed and processed claims for accuracy and compliance with policy guidelines.
- Mentored junior technicians on best practices for claims assessment and customer service protocols.
- Evaluated and settled complex insurance claims in strict timeframes.
- Verified client information by analyzing existing evidence on file.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Maintained confidentiality of patient finances, records, and health statuses.
Biller
Cheii’s Transport
Gallup, NM
03.2017 - 12.2017
- Processed billing statements accurately and efficiently, ensuring timely invoicing for services rendered.
- Managed customer accounts, resolving discrepancies and maintaining accurate records of transactions.
- Collaborated with transportation teams to verify service details and ensure correct billing information.
- Conducted audits of billing reports, identifying errors and recommending corrective actions to improve accuracy.
- Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered.
- Kept all patient information secure and confidential.
- Provided exceptional customer service in handling billing inquiries, resolving disputes promptly and professionally.
- Responded to customer concerns and questions on daily basis.
Front End Manager
Lowe’s
Gallup, NM
05.2012 - 03.2015
- Led team in optimizing front-end operations, enhancing customer service and checkout efficiency.
- Mentored junior staff on best practices for customer interaction, fostering a positive team environment.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Maintained strong customer relations and effective customer service standards.
- Promoted from cashier to front end manager within two years, demonstrating rapid growth in leadership abilities and operational knowledge.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
Gallup High School
Gallup, NMSkills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Goal-oriented focus
- Customer relationship building
- Cheerful
- Attention to detail
- Reliable and responsible
- Honest and dependable
- Customer Service-oriented
Timeline
Teller II
Pinnacle Bank
07.2021 - Current
Claims Technician
Blue Cross Blue Shield of New Mexico
03.2018 - 04.2021
Biller
Cheii’s Transport
03.2017 - 12.2017
Front End Manager
Lowe’s
05.2012 - 03.2015
High School Diploma -
Gallup High School