Gary Galinelli
Riverside,RI
Summary
Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.
Overview
38
38
years of professional experience
Work History
Teller II
TD Bank
10.2015 - Current
- Processed customer transactions efficiently, ensuring accuracy in cash handling and record keeping.
- Assisted customers with account inquiries, providing exceptional service and resolving issues promptly.
- Educated clients on banking products, enhancing customer engagement and promoting financial literacy.
- Collaborated with team members to streamline operational workflows, improving service delivery times.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Monitored and reported suspicious activity in line with bank security policies.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Supported branch goals by participating in initiatives aimed at improving overall bank performance and customer satisfaction.
- Ensured compliance with banking regulations by accurately completing all required reports and paperwork.
- Maintained friendly and professional customer interactions.
Branch Operations Manager
Santander Bank Us
09.1988 - 08.2013
- Streamlined branch operations to enhance customer service and optimize workflow efficiency.
- Led team initiatives to improve compliance with regulatory standards and internal policies.
- Implemented process improvements that increased transaction accuracy and reduced processing time.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Performed monthly compliance checks.
- Oversaw inventory management processes, ensuring accurate records and timely reordering for optimum stock levels.
- Completed daily Bank Secrecy Act reports.
- Complied with regulatory guidelines and requirements.
- Maintained friendly and professional customer interactions.
Education
High School Diploma -
Bishop Connolly
Fall River, MA06-1981
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Compliance, banking laws, and regulations
- Listening and comprehension
- Positive
- Friendly
- Patience and empathy
- Strong sense of banking ethics
- Customer service
- Approachable
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Teller II
TD Bank
10.2015 - Current
Branch Operations Manager
Santander Bank Us
09.1988 - 08.2013
High School Diploma -
Bishop Connolly