Brooke Farmer
Ninety Six,SC
Summary
Dedicated professional with exceptional customer service skills and cash handling expertise. Proven ability to enhance customer satisfaction and streamline operations within banking environments.
Overview
25
25
years of professional experience
Work History
Teller II
Landmark Credit Union
Oconomowoc, WI
01.2021 - 11.2022
- Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
- Assisted customers with account inquiries, providing exceptional service to enhance satisfaction.
- Balanced cash drawer daily, identifying discrepancies and resolving issues promptly.
- Promoted credit union products and services, contributing to increased member engagement.
- Opened new accounts.
- Balanced vault daily.
- Collaborated with team members to streamline workflow, improving overall branch efficiency.
- Trained new tellers on operational procedures and customer service best practices.
- Utilized banking software for transaction processing and record-keeping, ensuring data accuracy.
- Conducted routine audits of cash handling procedures, reinforcing adherence to security protocols.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Educated customers on use of banking website and mobile apps.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Monitored and reported suspicious activity in line with bank security policies.
- Maintained accurate records of customer transactions in line with bank procedures.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
- Ensured compliance with banking regulations by accurately completing all required reports and paperwork.
- Boosted cross-selling of bank products by identifying customer needs during transactions.
- Assisted customers in understanding banking products, leading to increased uptake of services.
- Reinforced customer trust by providing accurate account information and transaction confirmations.
- Enhanced fraud detection efforts by vigilantly identifying suspicious activities and transactions.
- Reduced queue times during peak hours with effective cash handling and prompt service.
- Fostered positive banking experience, helping customers with account management and service selection.
- Improved branch security by adhering strictly to all policies and procedures related to cash handling and fraud prevention.
- Maintained high accuracy in financial transactions, ensuring all cash and documentation were correct.
- Reduced errors in transaction processing by implementing double-check system for large withdrawals and deposits.
- Streamlined transaction process, allowing for quicker service and reduced wait times for customers.
- Supported branch goals by participating in initiatives aimed at improving overall bank performance and customer satisfaction.
- Improved operational efficiency by organizing teller area for optimal workflow and accessibility.
- Increased customer satisfaction through friendly interactions and resolving issues promptly.
- Facilitated introduction of new tellers by mentoring them on bank procedures and customer service excellence.
- Enhanced team knowledge by sharing best practices in cash handling and customer service.
- Supported team members during high-volume periods to ensure smooth operations and customer satisfaction.
- Conducted daily audits of cash drawers to prevent discrepancies and maintain financial integrity.
- Enhanced customer experience by efficiently processing transactions and addressing inquiries.
- Strengthened customer loyalty with personalized service and attention to detail in transaction processing.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Executed wire transfers, stop payments and account transfers.
- Calculated fees due, interest and change for customer transactions.
- Generated monthly reports on customer activity and customer feedback.
- Trained new hires on customer service policies and procedures.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Established rapport with new clients to increase satisfaction and loyalty.
- Received loan and utility payments, sending funds to correct destinations.
Teller I
Landmark Credit Union
Juneau, WI
03.2019 - 10.2020
- Processed customer transactions efficiently to ensure accurate cash handling and balanced cash drawers.
- Assisted customers with account inquiries, providing exceptional service and resolving issues promptly.
- Educated members on credit union products and services, enhancing member engagement and satisfaction.
- Maintained compliance with banking regulations, safeguarding sensitive information and ensuring operational integrity.
- Collaborated with team members to streamline workflows, improving overall branch efficiency and service delivery.
- Implemented best practices for transaction processing, reducing errors and increasing accuracy in daily operations.
- Monitored account activity for suspicious behavior, contributing to risk management efforts within the branch.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Handled various accounting transactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Referred customers to other banking departments for specialized services.
- Monitored and verified suspicious activity on customer accounts.
- Cross-sold credit cards, loans and other bank products.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Educated customers on online banking and mobile banking applications.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Wrote and distributed customer correspondence.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Educated customers on use of banking website and mobile apps.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Monitored and reported suspicious activity in line with bank security policies.
- Maintained accurate records of customer transactions in line with bank procedures.
- Enhanced fraud detection efforts by vigilantly identifying suspicious activities and transactions.
- Improved operational efficiency by organizing teller area for optimal workflow and accessibility.
- Increased customer satisfaction through friendly interactions and resolving issues promptly.
- Calculated fees due, interest and change for customer transactions.
- Executed wire transfers, stop payments and account transfers.
- Established rapport with new clients to increase satisfaction and loyalty.
- Received loan and utility payments, sending funds to correct destinations.
Billing Specialist/Data Entry Clerk
KM Martin Trucking
Ceresco, MI
04.2003 - 09.2016
- Processed high volumes of invoices and billing statements accurately and efficiently.
- Managed customer accounts, resolving discrepancies and ensuring timely payments.
- Utilized accounting software to track payments and maintain billing records.
- Assisted in developing billing protocols that improved accuracy and reduced errors.
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Managed monthly billing cycles to ensure timely issuance of invoices and statements.
- Reduced billing errors, leading to decrease in customer complaints, by conducting regular audits of billing data.
- Assisted in transition to electronic billing, reducing paper waste and improving operational efficiency.
- Audited and corrected billing and posting documents for accuracy.
- Maintained accurate records of customer payments.
- Monitored outstanding invoices and performed collections duties.
- Organized, sorted, and checked input data against original documents.
- Entered detailed customer and transaction data for enhanced record-keeping and analysis.
- Corrected data entry errors to prevent duplication or data degradation.
- Maintained files, records, and chronologies of entry activities.
- Used computer software to store and retrieve data.
Administrative Assistant
Shafer Redi Mix
Albion, MI
06.1997 - 09.2002
- Managed office correspondence and maintained organized filing systems to enhance efficiency.
- Led initiatives to digitize records, reducing paper usage and improving information retrieval times.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Education
Business
Kellogg Community College
Battle Creek, MI06-1999
High School Diploma -
Harper Creek High School
Battle Creek, MI06-1997
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Approachable
- Positive
- Cash handling and management
- Friendly
- Transaction processing accuracy
- Cash handling expertise
- Cash counting
- Relationship building and management
- Goal-oriented focus
- Cash drawer balancing
- Patience and empathy
- Stress tolerance
- Financial record keeping
- Listening and comprehension
- Customer relationship building
- Conflict resolution techniques
- Confidentiality and discretion
- Cheerful
- Financial software
- Sales and Cross-selling
- Fraud detection proficiency
- Drawer balancing
- Rapid data entry skills
- Sales expertise
- Reliable
- Currency and coin counter
- Customer service
- Attention to detail
- Reliable and responsible
- Honest and dependable
- Team cooperation
- Payment processing
- Product promotion
Timeline
Teller II
Landmark Credit Union
01.2021 - 11.2022
Teller I
Landmark Credit Union
03.2019 - 10.2020
Billing Specialist/Data Entry Clerk
KM Martin Trucking
04.2003 - 09.2016
Administrative Assistant
Shafer Redi Mix
06.1997 - 09.2002
Business
Kellogg Community College
High School Diploma -
Harper Creek High School