Kyra Broadway
Loan Officer
Box Elder,SD
Summary
Experienced Consumer Lender with proven track record of providing financial services to clients while managing complex loan transactions. Possesses understanding of credit analysis, loan origination and closing. Offers great time management and task prioritization skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
PFA
Black Hills Federal Credit Union
09.2023 - Current
- Learned and adapted quickly to new technology and software applications.
- Proactively identified and mitigated risks associated with complex transactions through careful analysis of financial information provided by applicants.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
- Gained extensive knowledge in data entry, analysis and reporting.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Teller
First National Bank
06.2022 - 08.2023
- Debit card activations, check orders
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Educated customers on use of banking website and mobile apps.
- Monitored and reported suspicious activity in line with bank security policies.
- Executed wire transfers, stop payments and account transfers.
Dedicated Business Owner
Target/ DBO
11.2020 - 06.2022
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Portraits/ Assistant Manager/Photographer
JCPenny
10.2019 - 11.2020
- Includes photography, open and closing multiple studios, sales and marketing, people skills, communication, and computer skills.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Created employee schedules to align coverage with forecasted demands.
- Mentored team members to enhance professional development and accountability in workplace.
Customer Service
Burger King
11.2017 - 05.2019
- Redeemed coupons to discount purchases.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Developed customer service policies and procedures to meet and exceed industry service standards
Education
Diploma -
Bolivar High School
Bolivar, MO 08.2015 - 05.2019
Skills
Microsoft Applications
Consumer banking
Cash Handling
Lending
Teamwork and Collaboration
Analytical Thinking
Certification
Graphic Design
Timeline
PFA
Black Hills Federal Credit Union
09.2023 - Current
Teller
First National Bank
06.2022 - 08.2023
Graphic Design
01-2022
Dedicated Business Owner
Target/ DBO
11.2020 - 06.2022
Portraits/ Assistant Manager/Photographer
JCPenny
10.2019 - 11.2020
Customer Service
Burger King
11.2017 - 05.2019
Diploma -
Bolivar High School
08.2015 - 05.2019