Jayden Lopez
Fresno,CA
Summary
Compassionate and organized professional with 5+ years of customer service experience and a growing background in behavioral health and psychometrics. Skilled in client relations, intake coordination, and administrative support. Currently pursuing an M.A. in Marriage and Family Therapy, with a strong interest in mental health support and advocacy.
Overview
5
5
years of professional experience
Work History
Intake/Admissions Coordinator
Vitaalize Behavioral Health and Psychometrics
01.2025 - Current
- Coordinate client intakes and schedule therapy and psychiatry sessions.
- Gather and organize intake information for clinicians’ assessments.
- Support clients throughout their care process, ensuring timely communication.
- Verify and explain insurance details to clients.
Biometric Technician
U.S. Citizenship and Immigration Services (USCIS)
04.2024 - 01.2025
- Processed residency applications and biometric data collection (fingerprinting).
- Provided guidance to applicants regarding work visas, residency, and naturalization.
- Maintained confidentiality and professionalism in sensitive federal operations.
Barista
Starbucks
09.2021 - 01.2025
- Delivered high-quality service to a diverse customer base in a fast-paced environment.
- Developed strong interpersonal and conflict-resolution skills.
- Trained in teamwork, adaptability, and maintaining efficiency under pressure.
Education
M.A. - Marriage and Family Therapy
California Southern University
06-2028
B.A. - Psychology
California State University, Fresno
05-2024
A.A. - Psychology
Fresno City College
05-2022
Skills
- Customer service and client communication
- Intake coordination and client support
- Microsoft Office, Google Suite, Zoom
- Time management and multitasking
- Knowledge of insurance processes and documentation
Timeline
Intake/Admissions Coordinator
Vitaalize Behavioral Health and Psychometrics
01.2025 - Current
Biometric Technician
U.S. Citizenship and Immigration Services (USCIS)
04.2024 - 01.2025
Barista
Starbucks
09.2021 - 01.2025
B.A. - Psychology
California State University, Fresno
A.A. - Psychology
Fresno City College
M.A. - Marriage and Family Therapy
California Southern University