Darrel Jones
Murfreesboro,United States
Summary
Admissions and Intake Coordinator with 7–8 years of experience in behavioral health and substance use disorder (SUD) treatment settings. Strong background in patient intake assessments, insurance verification, utilization review, EMR documentation, and ASAM level-of-care coordination. Skilled in managing high-volume intake calls while maintaining HIPAA compliance and compassionate patient engagement.
Overview
14
14
years of professional experience
Work History
Admissions Coordinator (Intake Focus)
ChoicePoint Health
, Remote
05.2022 - Current
- Manage full intake process from initial inquiry through placement into appropriate level of care.
- Coordinate detox, residential, PHP, and IOP admissions using ASAM criteria.
- Conduct comprehensive patient intake assessments for individuals seeking addiction and mental health treatment.
- Managed 60–80 inbound intake calls daily, ensuring empathetic and urgent responses to client needs.
- Conducted insurance verification and prior authorization, facilitating clear explanation of benefits for clients.
- Executed utilization reviews and collaborated with clinical teams to secure timely authorization approvals.
- Maintain accurate intake documentation within EMR/EHR systems.
- Ensure strict HIPAA compliance and regulatory adherence.
Admissions Coordinator/Intake Specialist
Recovery Centers of America
, Hybrid
06.2019 - 05.2022
- Managed high-volume inbound intake calls, contributing to achievement of census growth goals.
- Functioned as the primary intake contact for individuals and families in need of behavioral health and SUD treatment.
- Conducted structured intake screenings and clinical pre-assessments.
- Conducted insurance verification and facilitated payer communication to ensure timely access to treatment.
- Assisted with utilization review and level-of-care documentation.
- Entered patient information into EMR and CRM systems, ensuring data integrity and compliance.
Sales Admissions Coordinator
JourneyPure
, Hybrid Remote
04.2016 - 05.2019
- Utilize consultative sales techniques to guide individuals through decision-making without pressure or coercion
- Managed high-volume inbound and outbound sales calls, ensuring empathy, professionalism, and urgency to enhance client engagement
- Consistently meet or exceed admissions, conversion, and census goals
- Tracked leads, follow-up schedules, and referral sources, optimizing conversion rates through organized follow-up strategies
- Complete pre-screenings to assess clinical appropriateness, insurance coverage, and readiness for treatment
- Complete insurance verification, benefits explanations, and support utilization review process
- Collaborate with clinical and utilization review teams to secure timely treatment approval
- Contributed to results-driven, patient-centered admissions team culture, fostering collaboration and support among team members
Patient Scheduling Coordinator
Lincare
01.2014 - 04.2016
- Coordinated daily schedule, filled appointment slots, handled cancellations, and managed waitlists to maximize provider availability.
- Welcomed patients, answered incoming calls, and addressed inquiries with professionalism to enhance patient experience.
- Verifying insurance eligibility, obtaining authorizations, updating patient records in Electronic Health Records (EHR) systems, and managing patient registration.
- Collaborating with doctors, nurses, and assistants to ensure a smooth, patient-focused experience.
- Processed co-payments, updated billing information, and assisted with revenue cycle management to ensure accurate financial records.
Assistant Manager, Sales & Tech Support (Tier III)
Ibex Global
06.2012 - 01.2014
- Delivered advanced customer service and technical support for Apple products.
- Managed escalations, ensuring timely resolution of complex issues to enhance customer satisfaction.
- Recommended tailored telecom solutions aligning with customer needs and business goals.
- Responded to high volume of inbound calls, supporting and resolving customer concerns effectively.
- Offered empathy and reassurance of complex solutions with high level resolution.
Education
High School -
Milan High School
Milan, TN05-2012
BA - Psychology
Colorado Technical Universtiy
Denver, CO03-2024
Skills
- Patient Intake & Admissions Coordination
- Behavioral Health & Substance Use Disorder (SUD) & Mental Health Dual Diagnosis
- Intake Assessments & Pre-Screenings
- Insurance Verification & Benefits explanation
- Utilization Review
- ASAM Level of Care Criteria
- Detox, Residential, PHP & IOP Placement
- Electronic Medical Records (EMR/EHR)
- Clinical Understanding
- Patient
- Crisis communication
- CRM Systems-Salesforce, HubSpot, Sales loft, Etc
- Scheduling
- Microsoft Office
- Patient Advocacy
- Referral Management
- Crisis Intervention/De-escalation
Timeline
Admissions Coordinator (Intake Focus)
ChoicePoint Health
05.2022 - Current
Admissions Coordinator/Intake Specialist
Recovery Centers of America
06.2019 - 05.2022
Sales Admissions Coordinator
JourneyPure
04.2016 - 05.2019
Patient Scheduling Coordinator
Lincare
01.2014 - 04.2016
Assistant Manager, Sales & Tech Support (Tier III)
Ibex Global
06.2012 - 01.2014
High School -
Milan High School
BA - Psychology
Colorado Technical Universtiy