ROBBIE A. REEVES
Admissions Specialist
Jacksonville,FL
Summary
Admissions Coordinator with direct experience in patient intake, referral coordination, and documentation support in behavioral health care. Streamlines admission flow by coordinating 41+ admissions per month, gathering clinical details, coordinating with interdisciplinary teams, and helping maintain accurate records across each step of the intake process. Brings a psychology background and crisis de-escalation skills to high-stakes admissions work.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Intake Coordinator/Admissions Specialist
Lakeview Health
01.2024 - Current
- Conducted patient intake assessments and coordinated admissions to streamline processing and enhance patient experience.
- Collaborated with interdisciplinary teams to create tailored treatment plans that addressed individual patient needs.
- Maintained accurate records to ensure compliance and enhance patient outcomes.
- Assisted with crisis intervention, focusing on de-escalation techniques and safety monitoring.
- Facilitated group sessions that promoted coping strategies, fostering patient engagement and support.
Founder & CEO
Reeves Family Realty, LLC
03.2007 - Current
- Established and operated a woman-owned real estate and property management company.
- Directed business operations, staff, and customer relations for nearly two decades.
- Negotiated contracts and managed client portfolios, ensuring client satisfaction.
- Developed organizational, financial, and leadership skills applicable to admissions coordination.
Call Center Representative
Adecco USA
02.2023 - 01.2024
- Provided high-volume customer support while documenting detailed records.
- Enhanced problem-solving, conflict resolution, and client communication skills.
Pro Cashier
The Home Depot
10.2020 - 07.2022
- Supported contractors by expediting orders, credit setup, and POS transactions.
- Worked as Pro Desk to manage contractor/vendor relationships and accounts.
- Provided excellent customer service while managing high-volume transactions.
Education
Bachelor of Applied Science (B.A.Sc.) - Social Sciences
Ashford University
01.2011
Skills
Patient intake coordination
Admissions processing
Referral coordination
Care transition support
Team collaboration
Electronic Health Records (EHR) documentation coordination
Professional boundaries & confidentiality
Treatment plan support
Crisis intervention
Heartsaver CPR/AED certified
Insurance authorization
Benefits verification
Referral tracking
Patient registration
Appointment scheduling
Insurance billing
Discharge planning coordination
Utilization review
Behavioral health screening
Patient advocacy
HIPAA compliance
Certification
Heartsaver CPR/AED Certified
Timeline
Intake Coordinator/Admissions Specialist
Lakeview Health
01.2024 - Current
Call Center Representative
Adecco USA
02.2023 - 01.2024
Pro Cashier
The Home Depot
10.2020 - 07.2022
Founder & CEO
Reeves Family Realty, LLC
03.2007 - Current
Bachelor of Applied Science (B.A.Sc.) - Social Sciences
Ashford University