Kayla Egg
PAM Health Specialty & Rehabilitation Hospital of Victoria
Meyersville,Texas
1
Certification
20
years of professional experience
Dynamic and results-driven healthcare and business operations professional with 15+ years of experience in administrative management and support, admission coordination, and marketing. Proven expertise in streamlining administrative processes, optimizing patient care workflows, and building strong client relationships. Recognized for leadership, lifelong learning, problem-solving, teamwork, and innovative skills. Known for strong organizational skills, effective communication, and results-driven mindset. Adept at fostering collaborative environments, adapting to changing needs, and ensuring seamless applicant experiences. Skilled in admissions processes, data management, and relationship building, consistently contributing to team success.
Work History
Admissions Coordinator
2 Years 5 Months- Streamlined patient admission processes, improved referral intake efficiency, and reduced insurance verification and authorization delays to enhance overall operational effectiveness.
- Successfully submitted and managed complex insurance authorizations and pre-service appeals for denials including inpatient rehabilitation, long-term acute care, and outpatient wound care, infusion, and therapy services, ensuring 100% compliance with payer requirements.
- Educated staff, patients, and families on insurance policies, co-pays, deductibles, and non-covered services, contributing to improved patient understanding and satisfaction.
- Maintained accurate census logs, referral logs, and operational reports to support efficient admissions and coordination.
- Coordinated admission processes for patients, ensuring timely and accurate documentation.
- Streamlined communication between departments to enhance patient intake efficiency.
- Implemented electronic health record systems to improve data management and accessibility.
- Monitored compliance with healthcare regulations during the admissions process.
- Analyzed admission trends to identify areas for operational improvement and strategic planning.
- Provided exceptional customer service during phone and email interactions with prospective students and their families, addressing concerns promptly and professionally.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
- Compiled and analyzed data to track admissions trends and make recommendations for improvements.
- Completed preliminary paperwork for incoming and outgoing patients.
- Enhanced effectiveness of admissions marketing materials by collaborating with marketing department on targeted messaging.
Quality Control
7 Years 10 Months- Managed client accounts and directed sales efforts across Texas Region to enhance market presence.
- Managed AR and AP processes, financial planning, and supervised sales staff.
- Prepared bids for designated job locations.
- Implemented quality control measures to reduce damaged goods and ensure customer satisfaction.
- Developed and implemented quality control processes to meet product standards.
- Supported quality control initiatives by providing detailed feedback on product defects.
- Enhanced production efficiency by designing and implementing comprehensive quality control procedures.
- Improved product quality, conducting rigorous quality control checks.
- Streamlined receiving process by implementing effective quality control procedures and accurate documentation.
Territory Sales Account Manager
1 Year 11 Months- Managed sales operations, including budget oversight and contract negotiations, to align with company objectives.
- Developed SOPs and training manuals adopted company-wide, improving operational efficiency.
- Created detailed bids for various job locations to enhance project competitiveness.
- Developed and maintained strong relationships with key clients to ensure satisfaction and retention.
- Analyzed market trends to identify new business opportunities and enhance sales strategies.
- Led strategic initiatives aimed at increasing revenue through upselling and cross-selling techniques.
- Evaluated customer feedback to refine service offerings and drive continuous improvement in client relations.
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
- Implemented effective sales strategies to expand market share within the assigned territory.
- Developed and maintained long-term relationships with key clients for sustained growth.
Territory Sales Account Manager
2 Years 2 Months- Managed sales operations, overseeing budget and negotiating contracts to align with company goals.
- Developed SOPs and training manuals adopted company-wide, improving operational efficiency.
- Created detailed bids for various job locations to ensure competitive pricing.
- Collaborated with cross-functional teams to align product offerings with client needs and expectations.
- Created tailored presentations and proposals that effectively communicated value propositions to potential clients.
- Increased sales revenue by identifying and pursuing new business opportunities.
- Analyzed and reported on customer activity, business trends and areas of concern.
- Developed a reputation as a trusted advisor among clients by demonstrating exceptional knowledge of product services.
- Created proposals for new and repeat customer business transactions.
Territory Sales Account Manager
1 Year 11 Months- Led business development targeting oil and gas companies, increasing engagement opportunities.
- Developed marketing strategies supporting service expansions, enhancing market presence.
- Facilitated contract discussions with multiple oil and gas companies to establish agreements. with multiple oil and gas companies throughout the south Texas Region.
- Negotiated prices, terms of sale and service agreements.
- Anticipated clients' needs by staying in touch on a regular basis.
- Achieved higher client satisfaction ratings through consistent communication and problem resolution.
- Developed a reputation as a trusted advisor among clients by demonstrating exceptional knowledge of product services.
Patient Care Coordinator
2 Years- Coordinated patient and caregiver scheduling, home care planning, and 24 hr. on-call service to enhance caregiver-patient relationships.
- Handled all patient communication and information with discretion and abiding by HIPAA compliance.
- Performed patient evaluations and developed tailored care plans based on individual patient needs.
- Referral intake and admission processes.
- Facilitated patient communication and managed sensitive information with discretion in compliance with HIPAA regulations.
- Coordinated patient appointments, ensuring optimal scheduling and resource allocation.
- Facilitated communication between patients and healthcare providers to enhance care continuity.
- Developed patient education materials to improve understanding of treatment plans and procedures.
- Led initiatives to streamline intake processes, reducing wait times for patients significantly.
- Implemented quality assurance measures to maintain high standards in patient care services.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
Patient Care Representative
9 Months- Coordinated patient appointments for 11 OB-GYN doctors, managing referral intake, patient check-in, check-out, and after-hours calls to enhance patient flow.
- Facilitated optimal workflow for clinical staff by proactively addressing potential scheduling conflicts or delays.
- Provided exceptional customer service to patients while gathering necessary information for appointment scheduling, registration, and insurance verification purposes.
- Managed patient communication and safeguarded information in compliance with HIPAA regulations to maintain confidentiality.
- Coordinated patient scheduling, ensuring optimal utilization of resources and staff availability.
- Managed incoming calls and inquiries, providing accurate information to patients regarding appointments.
- Streamlined appointment processes, reducing wait times and enhancing patient satisfaction through improved workflows.
- Implemented electronic health record systems for efficient data entry and retrieval of patient information.
- Collaborated with healthcare providers to resolve scheduling conflicts and optimize patient flow within the facility.
Patient Scheduling Coordinator
11 Months- Managed patient intake, check-out, scheduling, and support to enhance patient experience.
- Insurance verifications of EOB, insurance billing and invoicing using EZ-BIZ.
- Assisted in developing patient weight-loss programs, coordinating after-hours presentations, and preparing seminars.
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Assisted patients with insurance verification and billing inquiries efficiently.
- Oversaw daily front desk operations, ensuring compliance with healthcare regulations and protocols.
- Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
- Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
Education
No Degree - Healthcare
- 60 hours of college course credit hours concentrated in: Anatomy & Physiology, functional anatomy, medical terminology, biology, chemistry, and microbiology.
Skills
ICD-10-CM
ICD-10-PCS
HCPCS
CPT
Patient intake coordination
Strong organization
Data verification
Client relations
Medical admissions processes
Medical insurance expertise
Healthcare management systems
Operational efficiency
Data analysis tools
Data validation
Patient communication
Marketing
Procedural manual writing
Medical terminology proficiency
Planning and coordination
Problem-solving abilities
Certification
- I2MC Medical Coding Certification - Completion date: 2026-01-28
- Apex Institute Medical Coding Certification- Completion date: 2026-04-05 Serial No. cert_cdgwynsw
- 80 hours of Medical Coding & Billing course work
- CPR / AED / First Aid Certification- National CPR Foundation ID# 7DAF2F63
- CMS MLN Part C Appeals and Grievances Certification
Timeline
Admissions Coordinator
PAM Health Specialty & Rehabilitation Hospital of Victoria
03.2024 - CurrentRead More
Quality Control
Nitro Oil - Crown Tool & Machine
04.2016 - 02.2024Read More
Territory Sales Account Manager
Yellowjacket Oilfield Services LLC.
05.2014 - 04.2016Read More
Territory Sales Account Manager
Samaripa Oilfield Services
02.2012 - 04.2014Read More
Territory Sales Account Manager
CK Rentals-Spitfire Services
03.2010 - 02.2012Read More
Patient Care Coordinator
Senior Helpers
03.2008 - 03.2010Read More
Patient Care Representative
Victoria Women’s Clinic
06.2007 - 03.2008Read More
Patient Scheduling Coordinator
Towery Chiropractic
07.2006 - 06.2007Read More
Victoria College
No Degree from Healthcare
Read More