Quytesha Wiggins
saint Petersburg,FL
Summary
Entry-level professional with an interest in building a career in admissions coordination , looking for a position where I can enhance my problem-solving and communication skills by helping patients clients and concerns concerns. Proficiencies: CMS; MS Excel; Eligibility and benefits system ; Typing Speed: 30 WPM Skills: Decision-making skills; Problem solving skills; Time management skills; Attention to detail; Flexible Honors/Awards: Johns Hopkins hospital- 03/01/2022 employee of the month, most reliable, and being a team player.
Overview
12
12
years of professional experience
Work History
Hospital Admissions Coordinator
Johns Hopkins All Children’s Hospital
saint Petersburg, FL
04.2021 - Current
- Assist caseworker with managing clients case loads, ensuring timely follow ups
- Maintain accurate and confidential clients records, provide community and resources coordination.
- Provide emotional support and guidance to clients, connect clients with food and housing assistance
Customer Service Representative
Progressive Home Insurance Customer service
saint Petersburg, FL
06.2018 - 03.2021
- Answer questions from customers regarding coverage
- Assist with rates, billing issues and general policy reviews
- Create, maintain, and enter information into databases.
- Apply cash posting payments
Customer Service Representative
Conifer Patient communication
saint Petersburg, FL
04.2016 - 05.2018
- Schedule outpatient’s radiology appointments
- Complete registration
- Answer phone calls from clinics, hospitals, rehab facilities, and patients
- Complete registration
- Answer phone calls from clinics, hospitals, rehab facilities, and patients Assisted with administrative tasks
Community Health Centers
saint Petersburg, FL
01.2014 - 03.2016
- Schedule appointments and maintain and update appointment calendars.
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- Create, maintain, and enter information into databases.
Education
Diploma - Medical Billing and Coding
Ultimate Medical Academy
01.2023
Skills
- Front Office Operations
- Medical Office Procedures
- Scheduling
- Medical Terminology
- Anatomy & Physiology
- HIPAA Compliance
- Medical Coding (ICD-9-CM
- ICD-10-CM
- HCPCS
- CPT)
Timeline
Hospital Admissions Coordinator
Johns Hopkins All Children’s Hospital
04.2021 - Current
Customer Service Representative
Progressive Home Insurance Customer service
06.2018 - 03.2021
Customer Service Representative
Conifer Patient communication
04.2016 - 05.2018
Community Health Centers
01.2014 - 03.2016
Diploma - Medical Billing and Coding
Ultimate Medical Academy